Customer Feedback Management

Real Customer Feedback - Real Actionable Results
Every few seconds, a CustomerCount customer satisfaction survey is being submitted. With our advanced metrics, up-to-date analytics, and customizable reports, you can hear and act on it all.  



 Customer Surveys Deployed 


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Customer Surveys Deployed

How can YOUR business use CustomerCount?

CustomerCount - Sales Experience

Sales Experience

Monitor feedback from customers about their sales experience. Get real-time, immediate access to your customers’ feedback with CustomerCount – feedback that may be tracked to the individual representative level.
CustomerCount - Contact Experience

Contact Experience

Capture feedback about your customer service interactions. Address potential customer service issues before they become significant “problems” and you could save significant money on your sales process.
CustomerCount - Product Experience

Product Experience

Capture valuable customer feedback prior to your product launch. When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing.

Leading CEM Service Provider

CustomerCount included in the 2020 CIOReview listing of 20 most promising companies at the forefront of providing Customer Experience Management (CEM) Solutions.

A Feature-Rich, Cloud Based Survey Solution

Tested. Proven. Reliable. Since 2007.

CustomerCount - Net Promoter Score (NPS)

Net Promoter Score (NPS) to predict revenue

By employing the use of two questions, we can quantify just how loyal your customers are and identify which customers are in danger of leaving you. Let CustomerCount take the guess work out of customer loyalty and provide you with actionable information to use on a daily basis.

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CustomerCount - Responsive Design & Device Recognition

Responsive Design & Device Recognition

With nearly 50% of all surveys now being done on a mobile device, this more crucial than ever! Utilize CustomerCount and analyze your customer feedback and reports from any device and any screen size.

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CustomerCount - Full Text Search

Full Text Search

Drill down to find exactly what you’re looking for with Full Text Search across all customer survey results.

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CustomerCount - On Site Service Request

On Site Service Request

Address issues as they happen, while customers are still on site, with filters designed to highlight and alert you to constructive customer feedback as well as needs.

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CustomerCount Partners

News and Insights

Customer Feedback Management & Data Types 3

Customer Feedback Management & Data Types 3

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis.

Explaining the Net Promoter Score (NPS) 

Explaining the Net Promoter Score (NPS) 

Find out more about the Net Promoter Score, a simple metric which is used to determine the loyalty of customers based on whether they would recommend you to a friend or colleague.

Customer Feedback Management & Data Types 2

Customer Feedback Management & Data Types 2

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques.

Upcoming Events

CustomerCount – Women And The Business Of Technology Webinar

In association with IUPUI – 2:00 PM, September 10, 2020 EST


Join this distinguished panel of successful women who are members of the technology community in a big way. They will each discuss what they do and show that you don’t need to be on the nerdy side of tech to be successful! Panellists include:

  • Amanda Miller – Sales Director for Five9 Cloud Contact Center
  • Darcy Lee – Director of Sales at AIS
  • Lisa Kobek – Executive Vice President of Client Services and Operations at CustomerCount

The discussion is moderated by Bob Kobek, President and CEO of CustomerCount. This is a private webinar.

Client Feedback

“The call center subject matter expertise at CustomerCount weighed very heavily on our decision to use the online enterprise management feedback system. We are also very pleased with the after sales service. Most companies state the high level of service, the team at CustomerCount delivers it on a regular basis.”

Toastmasters International

“CustomerCount’s smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can’t manage what you can’t measure. So far so good, after six years and counting.”

Federico Beyer

Corporate Special Events Manager, Royal Resorts

“CustomerCount developed the online feedback system with a thorough knowledge of timesharing and its various components. We can follow up post timeshare stays and tours to zone in on positives and negatives that allow us to make the sales experience better and create great vacations for our guests.”

Breckenridge Grand Vacations

“CustomerCount has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. It is a versatile product with robust analytics and reporting.”

Rick Tramontana

Director of Owner Relations, Breckenridge Grand Vacations

Our History


Founded in 1999

Mobius Vendor Partners (MVP) designed, built and manages the online feedback system – CustomerCount. Founded in 1999, MVP is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment.



Automated RCI Comment Card



Created CustomerCount



In 2009, MVP initially developed CustomerCount for one of its clients – a leading international leisure travel industry company. The online survey solution captured feedback from this company’s more than three million customers around the globe. Today, this company continues to utilize CustomerCount as its online feedback solution.



Device Recognition



40 Language Milestone

NPS System Design



CRM/Salesforce Integration



TripAdvisor Distributor



Full API Capabilities
Text Analytics
Enhanced Dashboard



Updated Security Protocols to meet SOC II Compliance

Data Management to MS Azure



ADA Accessibility Compliance
GDPR Compliance



Celebrating 20 Years of Business

IUPUI/Purdue School of Science Partnership
SMS Capable
Text Analytics V2 with Keatext
W.R.A.P. launched



Named by CIO Review in its annual listing of 20 companies at the forefront of providing Customer Experience Management Solutions. Want to find out how you can be part of the future of customer feedback management? Book a Demo or Contact Us.

To qualify you should comply

Today’s consumers and regulators demand systems that comply with privacy and security regulations aimed at protecting customer data and supporting those with disabilities. Are you sure you’re compliant?

ADA Compliance - CustomerCount

ADA Compliance isn’t Just Important. It’s Mandatory.

Websites and social media have long been able to avoid ADA compliance, but those who continue to do so are in peril.

With CustomerCount surveys, you can rest easy knowing that all surveys we send are 100% ADA compliant and can reach the widest possible audience.

CustomerCount - Security

Are You Thinking About Security?

Record fines have been levied against companies in the past few years as thieves have breached institutional data houses with startling efficiency. Often these breaches occur because of small security oversights, ones easily avoided.

Ask us about our SOC 2 Readiness report which can help you get your company on the right track.

Ready To Join The Club?

CustomerCount has launched a LinkedIn Collaboration group designed to maximize shared knowledge, best practice and encourage growth conversations across clients, partners and selected individual and businesses.

Want to be involved?

This group is invitation only. To receive your invitation contact Bob Kobek bobkobek@mobiusvp.com

Alternatively, follow our LinkedIn corporate page for all the latest news and information from CustomerCount.

Contact Us

You can contact us with anything related to CustomerCount. We’ll get in touch with you as soon as possible.

3925 River Crossing Parkway,
Suite 60,Indianapolis, IN 46240

(317) 816-6000

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Would you like to know how YOUR business can use CustomerCount?
Book a demo to find out more.