Every few seconds, a CustomerCount customer satisfaction survey is being submitted. With our advanced metrics, up-to-date analytics, and customizable reports, you can hear and act on it all.
Look at the examples below
How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed?
Get real-time, immediate access to your customers' feedback with CustomerCount - feedback that may be tracked to the individual representative level.
An astonishing 91% of unhappy customers will never purchase goods or services from you again. However, if you make an effort to remedy customers' complaints, 82% to 95% of them will stay with you.
Address potential customer service issues before they become significant "problems" and you could save significant money on your sales process.
When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing.
Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute?
Today's consumers and regulators demand systems that comply with privacy and security regulations aimed at protecting customer data and supporting those with disabilities. Are you sure you're compliant?
Websites and social media have long been able to avoid ADA compliance, but those who continue to do so are in peril.
With CustomerCount surveys, you can rest easy knowing that all surveys we send are 100% ADA compliant and can reach the widest possible audience.
Record fines have been levied against companies in the past few years as thieves have breached institutional data houses with startling efficiency. Often these breaches occur because of small security oversights, ones easily avoided.
Ask us about our SOC 2 Readiness report which can help you get your company on the right track.
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By employing the use of two questions, we can quantify just how loyal your customers are and identify which customers are in danger of leaving you.
Let CustomerCount take the guess work out of customer loyalty and provide you with actionable information to use on a daily basis.
With nearly 50% of all surveys now being done on a mobile device, this more crucial than ever! Utilize CustomerCount and analyze your customer feedback and reports from any device and any screen size.
Drill down to find exactly what you're looking for with Full Text Search across all customer survey results.