Customer Feedback ManagementReal Customer Feedback - Real Actionable Results
Customer Surveys Deployed
How can YOUR business use CustomerCount?
Leading CEM Service Provider
CustomerCount included in the 2020 CIOReview listing of 20 most promising companies at the forefront of providing Customer Experience Management (CEM) Solutions.
A Feature-Rich, Cloud Based Survey Solution
Tested. Proven. Reliable. Since 2007.
Net Promoter Score (NPS) to predict revenue
By employing the use of two questions, we can quantify just how loyal your customers are and identify which customers are in danger of leaving you. Let CustomerCount take the guess work out of customer loyalty and provide you with actionable information to use on a daily basis.
Responsive Design & Device Recognition
With nearly 50% of all surveys now being done on a mobile device, this more crucial than ever! Utilize CustomerCount and analyze your customer feedback and reports from any device and any screen size.
Full Text Search
Drill down to find exactly what you’re looking for with Full Text Search across all customer survey results.
On Site Service Request
Address issues as they happen, while customers are still on site, with filters designed to highlight and alert you to constructive customer feedback as well as needs.
Blog and Insights
Do you have a 5-Star Reputation? Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & customer feedback management.
Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.
CustomerCount is encouraging all those involved with the timeshare and resort industry to join in the free Resort Trades Interactive Town Hall forum this Thursday, May 21.
FREE CustomerCount, EVC Marketing and Keatext Webinar:
Do YOU have a Five-Star Reputation?
Date: Tuesday, June 16 at 11:00 EST | Free Registration: Reserve your place here
Today, more than ever before, customer experience has a far greater impact on your business’ brand and ongoing success. Customer feedback comes in many forms from word of mouth, surveys, online reviews, posts, likes, tweets and mentions.
Social media makes it even easier to post comments – good and bad. Without indepth monitoring, the most dangerous comments are those you do not know about. How can you fully understand the customer experience and respond to their needs if you don’t know what they’re saying?
In this 30-minute webinar you will learn:
- The difference between Reputation Marketing and Reputation Management – and WHY it matters
- How to discover customer sentiment across 50+ review platforms
- How text analytics can measure the voice of your customer
- How data backed activity can change your business for the better
- Top tips to manage the data you receive to improve your brand’s reputation
If you are interested but are unable to make the scheduled time, please register anyway, so we can send you a link to view the recording.
“The call center subject matter expertise at CustomerCount weighed very heavily on our decision to use the online enterprise management feedback system. We are also very pleased with the after sales service. Most companies state the high level of service, the team at CustomerCount delivers it on a regular basis.”
“CustomerCount’s smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can’t manage what you can’t measure. So far so good, after six years and counting.”
“CustomerCount developed the online feedback system with a thorough knowledge of timesharing and its various components. We can follow up post timeshare stays and tours to zone in on positives and negatives that allow us to make the sales experience better and create great vacations for our guests.”
“CustomerCount has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. It is a versatile product with robust analytics and reporting.”
Founded in 1999
Mobius Vendor Partners (MVP) designed, built and manages the online feedback system – CustomerCount. Founded in 1999, MVP is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment.
Automated RCI Comment Card
In 2009, MVP initially developed CustomerCount for one of its clients – a leading international leisure travel industry company. The online survey solution captured feedback from this company’s more than three million customers around the globe. Today, this company continues to utilize CustomerCount as its online feedback solution.
40 Language Milestone
NPS System Design
Full API Capabilities
Updated Security Protocols to meet SOC II Compliance
Data Management to MS Azure
ADA Accessibility Compliance
Celebrating 20 Years of Business
IUPUI/Purdue School of Science Partnership
Text Analytics V2 with Keatext
To qualify you should comply
Today’s consumers and regulators demand systems that comply with privacy and security regulations aimed at protecting customer data and supporting those with disabilities. Are you sure you’re compliant?
ADA Compliance isn’t Just Important. It’s Mandatory.
Websites and social media have long been able to avoid ADA compliance, but those who continue to do so are in peril.
With CustomerCount surveys, you can rest easy knowing that all surveys we send are 100% ADA compliant and can reach the widest possible audience.
Are You Thinking About Security?
Record fines have been levied against companies in the past few years as thieves have breached institutional data houses with startling efficiency. Often these breaches occur because of small security oversights, ones easily avoided.
Ask us about our SOC 2 Readiness report which can help you get your company on the right track.
Ready To Join The Club?
CustomerCount has launched a LinkedIn Collaboration group designed to maximize shared knowledge, best practice and encourage growth conversations across clients, partners and selected individual and businesses.
Want to be involved?
This group is invitation only. To receive your invitation contact Bob Kobek email@example.com
Alternatively, follow our LinkedIn corporate page for all the latest news and information from CustomerCount.