Home

Customer Feedback Management

Real Customer Feedback - Real Actionable Results
Every few seconds, a CustomerCount customer satisfaction survey is being submitted. With our advanced metrics, up-to-date analytics, and customizable reports, you can hear and act on it all.  

 

 

 Customer Surveys Deployed 

 

Book a Demo
Customer Surveys Deployed

How can YOUR business use CustomerCount?

CustomerCount - Sales Experience

Sales Experience

Monitor feedback from customers about their sales experience. Get real-time, immediate access to your customers’ feedback with CustomerCount – feedback that may be tracked to the individual representative level.
CustomerCount - Contact Experience

Contact Experience

Capture feedback about your customer service interactions. Address potential customer service issues before they become significant “problems” and you could save significant money on your sales process.
CustomerCount - Product Experience

Product Experience

Capture valuable customer feedback prior to your product launch. When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing.

Leading CEM Service Provider

CustomerCount included in the 2020 CIOReview listing of 20 most promising companies at the forefront of providing Customer Experience Management (CEM) Solutions.

A Feature-Rich, Cloud Based Survey Solution

Tested. Proven. Reliable. Since 2007.

CustomerCount - Net Promoter Score (NPS)

Net Promoter Score (NPS) to predict revenue

By employing the use of two questions, we can quantify just how loyal your customers are and identify which customers are in danger of leaving you. Let CustomerCount take the guess work out of customer loyalty and provide you with actionable information to use on a daily basis.

Learn More

CustomerCount - Responsive Design & Device Recognition

Responsive Design & Device Recognition

With nearly 50% of all surveys now being done on a mobile device, this more crucial than ever! Utilize CustomerCount and analyze your customer feedback and reports from any device and any screen size.

Learn More

CustomerCount - Full Text Search

Full Text Search

Drill down to find exactly what you’re looking for with Full Text Search across all customer survey results.

Learn More

CustomerCount - On Site Service Request

On Site Service Request

Address issues as they happen, while customers are still on site, with filters designed to highlight and alert you to constructive customer feedback as well as needs.

Learn More

CustomerCount Partners

Blog and Insights

CustomerCount Webinar with EVC Marketing & Keatext

CustomerCount Webinar with EVC Marketing & Keatext

Do you have a 5-Star Reputation? Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & customer feedback management.

Upcoming Events

FREE CustomerCount, EVC Marketing and Keatext Webinar:

Do YOU have a Five-Star Reputation?

 

Date: Tuesday, June 16 at 11:00 EST | Free Registration: Reserve your place here

Today, more than ever before, customer experience has a far greater impact on your business’ brand and ongoing success. Customer feedback comes in many forms from word of mouth, surveys, online reviews, posts, likes, tweets and mentions.

Social media makes it even easier to post comments – good and bad. Without indepth monitoring, the most dangerous comments are those you do not know about. How can you fully understand the customer experience and respond to their needs if you don’t know what they’re saying?

In this 30-minute webinar you will learn:

  • The difference between Reputation Marketing and Reputation Management – and WHY it matters
  • How to discover customer sentiment across 50+ review platforms
  • How text analytics can measure the voice of your customer
  • How data backed activity can change your business for the better
  • Top tips to manage the data you receive to improve your brand’s reputation

If you are interested but are unable to make the scheduled time, please register anyway, so we can send you a link to view the recording.

 

 

Client Feedback

“The call center subject matter expertise at CustomerCount weighed very heavily on our decision to use the online enterprise management feedback system. We are also very pleased with the after sales service. Most companies state the high level of service, the team at CustomerCount delivers it on a regular basis.”

Toastmasters International

“CustomerCount’s smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can’t manage what you can’t measure. So far so good, after six years and counting.”

Federico Beyer

Corporate Special Events Manager, Royal Resorts

“CustomerCount developed the online feedback system with a thorough knowledge of timesharing and its various components. We can follow up post timeshare stays and tours to zone in on positives and negatives that allow us to make the sales experience better and create great vacations for our guests.”

Breckenridge Grand Vacations

“CustomerCount has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. It is a versatile product with robust analytics and reporting.”

Rick Tramontana

Director of Owner Relations, Breckenridge Grand Vacations

Our History

1999

Founded in 1999

Mobius Vendor Partners (MVP) designed, built and manages the online feedback system – CustomerCount. Founded in 1999, MVP is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment.

2005

2005

Automated RCI Comment Card

2008

2008

Created CustomerCount

2009

2009

In 2009, MVP initially developed CustomerCount for one of its clients – a leading international leisure travel industry company. The online survey solution captured feedback from this company’s more than three million customers around the globe. Today, this company continues to utilize CustomerCount as its online feedback solution.

2012

2012

Device Recognition

2013

2013

40 Language Milestone

NPS System Design

2014

2014

CRM/Salesforce Integration

2015

2015

TripAdvisor Distributor

2016

2016

Full API Capabilities
Text Analytics
Enhanced Dashboard

2017

2017

Updated Security Protocols to meet SOC II Compliance

Data Management to MS Azure

2018

2018

TravelVue
ADA Accessibility Compliance
GDPR Compliance

2019

2019

Celebrating 20 Years of Business

IUPUI/Purdue School of Science Partnership
SMS Capable
Gamification
Text Analytics V2 with Keatext
W.R.A.P. launched

2020

2020

Named by CIO Review in its annual listing of 20 companies at the forefront of providing Customer Experience Management Solutions. Want to find out how you can be part of the future of customer feedback management? Book a Demo or Contact Us.

To qualify you should comply

Today’s consumers and regulators demand systems that comply with privacy and security regulations aimed at protecting customer data and supporting those with disabilities. Are you sure you’re compliant?

ADA Compliance - CustomerCount

ADA Compliance isn’t Just Important. It’s Mandatory.

Websites and social media have long been able to avoid ADA compliance, but those who continue to do so are in peril.

With CustomerCount surveys, you can rest easy knowing that all surveys we send are 100% ADA compliant and can reach the widest possible audience.

CustomerCount - Security

Are You Thinking About Security?

Record fines have been levied against companies in the past few years as thieves have breached institutional data houses with startling efficiency. Often these breaches occur because of small security oversights, ones easily avoided.

Ask us about our SOC 2 Readiness report which can help you get your company on the right track.

Ready To Join The Club?

CustomerCount has launched a LinkedIn Collaboration group designed to maximize shared knowledge, best practice and encourage growth conversations across clients, partners and selected individual and businesses.

Want to be involved?

This group is invitation only. To receive your invitation contact Bob Kobek bobkobek@mobiusvp.com

Alternatively, follow our LinkedIn corporate page for all the latest news and information from CustomerCount.

Contact Us

You can contact us with anything related to CustomerCount. We’ll get in touch with you as soon as possible.

3925 River Crossing Parkway,
Suite 60,Indianapolis, IN 46240

(317) 816-6000

Leave A Message

We will use and protect your data in accordance with our privacy policy. You can unsubscribe any time. Click here to see our Privacy Policy.

Learn More

Would you like to know how YOUR business can use CustomerCount?
Book a demo to find out more.