Every few seconds, a CustomerCount customer satisfaction survey is being submitted. With our advanced metrics, up-to-date analytics, and customizable reports, you can hear and act on it all.
Look at the examples below
How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed?
Get real-time, immediate access to your customers' feedback with CustomerCount - feedback that may be tracked to the individual representative level.
Use CustomerCount to support your sales training and staffing needs.
An astonishing 91% of unhappy customers will never purchase goods or services from you again. However, if you make an effort to remedy customers' complaints, 82% to 95% of them will stay with you.
Address potential customer service issues before they become significant "problems" and you could save significant money on your sales process.
The lowest-ranking employee can lose more customers than can be gained by the highest-ranking employee
When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing.
Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute?
Use CustomerCount to gain valuable customer insight prior to your product launch.
Tested. Proven. Reliable. Since 2007.
By employing the use of two questions, we can quantify just how loyal your customers are and identify which customers are in danger of leaving you.
Let CustomerCount take the guess work out of customer loyalty and provide you with actionable information to use on a daily basis.
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With nearly 50% of all surveys now being done on a mobile device, this more crucial than ever! Utilize CustomerCount and analyze your customer feedback and reports from any device and any screen size.
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Drill down to find exactly what you're looking for with Full Text Search across all customer survey results.
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On Site Service Request Solution - Address issues as they happen, while customers are still on site, with filters designed to highlight and alert you to constructive customer feedback as well as needs.
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