Enterprise Feedback Management

The average wronged customer will tell 8 to 16 people (about 10 percent will tell more then 20 people).


In this new white paper you will learn:

  • How Enterprise Feedback Management allows you to centrally collect, analyze, and report on feedback from key customer groups
  • Learn how EFM can capture information and segment data in as many ways as necessary
  • How to manage their feedback to determine customer level of satisfaction about any given transaction or set of transactions

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