Trident Business Management Names CustomerCount© Survey Provider Of Choice

If you make an effort to remedy customers' complaints, 82 to 95 percent of them will stay with you.

Trident Business Management Names CustomerCount© Survey Provider Of Choice

Matt Morris, Matt Morris

“! (Trident Business Management)!”:

*Management Services Company to Utilize CustomerCount© Online Feedback System For Strategy and Analysis*
May 14, 2010 by Susan Knox

Trident Business Management (Scottsdale, AZ) which provides management services to the lodging and timeshare sectors of the leisure industry, announced that it has named CustomerCount® its Survey Provider of Choice.

The CustomerCount® program, developed initially by Mobius Vendor Partners (MVP) for its client RCI, collects and measures “customer feedback”: CustomerCount tracks three primary components: the reservation experience, the sales experience and the vacation experience. CustomerCount® is fully transparent to members, owners and guests. The process begins with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It may be customized for use by shared ownership resort developments, as well as other businesses.

According to James R. Danz, Managing Partner of Trident, “our clients come to us for a three-pronged approach of analysis, strategy and performance. Our prior experience with the comprehensive capabilities of the CustomerCount survey tool has shown that it gives us the much needed information we need to make informed decisions to ensure peak performance for our clients.”

His partner, William Tsao concurs. “By providing management services for companies in need of corporate, financial or operational improvement, whether for a short term crisis management situation or longer term stability, our company is all about execution and deviation from past practices. CustomerCount® allows us to show our clients how they can differentiate themselves from what they were doing to move toward what they could do to improve performance in the future.”

Robert A. Kobek, President of “Mobius Vendor Partners”:, (MVP) an Indianapolis-based company that provides business process management and online customer feedback surveys for companies, associations and non-profit organizations, says the company’s CustomerCount,© an On-Line Feedback System was more than four years in the making. “Now that the technology is operationally robust, we are in the process of building the business. Knowing that our long time colleagues at Trident have had previous experience with CustomerCount and consider it important enough to recommend to their clients is particularly exciting as we deepen our reach into the leisure industry.”

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. For more information visit or call 317-816-6000.
Trident Business Management is the leading, operationally-centric business management firm serving the lodging and timeshare sectors of the leisure industry. For more information visit or call 480-889-8968.

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