By Bob Kobek, RRP, President, CustomerCount Why we should be listening to the voice of the customer Every morning (almost – mostly) I have a board meeting while shaving. One of the mandates of that board meeting between me and me is to invent an idea that we can use...
Trending: It’s Hard to Argue with History By: Marc E. Carlson CustomerCountSM Business Relationship Manager Whether conducting trend analysis on sales, social media, stock price, or the business intelligence received from your customer feedback program, it’s amazing...
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