By Lisa Kobek, EVP of Client Services and Operations at CustomerCount It’s time to get serious when it comes to customer surveys. If you want meaningful and actionable survey data, then creating good survey questions is a craft you need to master. After all, a survey...
Guest Blog By Emily Collins, EVC Marketing Communications Encouraging customer feedback is like being faced with the question (or one like it): “Does my butt look big in this?” The questioner wants to know the truth, but they’re dreading the reply. The same goes with...
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