CustomerCount and Noble Systems Gamification

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The New Multiplayer Experience We All Win!

By Yuri Duncan, CustomerCount

CustomerCount® has recently partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform. Used together, the two solutions create powerful new levels of value for the processes of motivating employees and gathering customer feedback.

You might wonder “what is Gamification”?

Gamification is simply the application of game mechanics across the generational spectrum to motivate employees intrinsically and extrinsically to align agent activity and company goals. It uses the same techniques that game designers use to engage players and applies them to non-game activities to both motivate action and add value to your business.

Gamification has been embraced by companies in virtually every industry for its effectiveness at enhancing employee satisfaction, and for making learning and improving performance more fun. By doing so, it also elevates the customer experience and builds loyalty. Companies with highly engaged employees have an average 3-year revenue growth 2.3 times greater than companies whose employees are only engaged at an average level. (UNC Kenan-Flagler Business School)

CustomerCount and Noble Systems Gamification

How does this partnership benefit YOUR organization?

“CustomerCount’s robust KPI reporting technology and Noble’s Gamification tools are an excellent fit.  Working together they provide an immediate impact on team motivation and strategy, making the most of every customer interaction.”– Robert Kobek, RRP, President, CustomerCount.

For employees, motivation impacts everything.  Motivated employees deeply impact efficiency, cost and overall expense.  Integrated with CustomerCount’s Enterprise Feedback Solution, CustomerCount’s clients now have the opportunity to further increase productivity and financial performance.

“Every interaction now becomes an opportunity to grow employees and create a customer experience that will surely escalate customer evangelism, resulting in more holistic purchases and greater lifetime value.” – Chris Hodges, SVP Sales and Marketing, Noble Systems.

Adding the power of a gamification solution to a VOC platform places the insight gathered from CustomerCount’s enterprise feedback management platform at the center of a company-wide reward and recognition program, ensuring that all touchpoints of the customer experience journey are met with the highest level of engagement possible.

Contact Bob Kobek now for further information about CustomerCount’s survey solutions on +1 317-816-6000 or request a demo.


CustomerCount teams with Noble Systems

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Noble Agent Gamification Solution Integrated Into CustomerCount’s Enterprise Feedback System

CustomerCount has teamed with Noble Systems, the global leader in omnichannel contact center technologies, to launch yet another enhancement to CustomerCount’s enterprise customer feedback system. The new addition to CustomerCount’s capabilities is the integration of Noble Gamification software.

Noble Gamification solutions increase productivity, reduce employee turnover, and improve customer satisfaction. Noble Systems provides innovative solutions for Contact Center, Workforce Engagement, and Analytics. CustomerCount provides the measurement of Key Performance Indicators (KPI’s); when the two are measured together the insight from the customer becomes the centerpiece of a companywide reward and recognition program.

Gamification is the application of game-design elements and game principles in non-game contexts. It can also be defined as a set of activities and processes to solve problems by using or applying the characteristics of game elements.  Noble’s Gamification solution, Frost & Sullivan’s recipient of the 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions, may be leveraged with a complete set of contact center, workforce engagement, and analytics technologies.

Noble Systems Gamification

According to Robert Kobek, RRP, CustomerCount’s president said, “Gamification in business really took off in the contact center environment and Noble Systems has been on the forefront of its development.  CustomerCount’s technology and Noble Gamification tools are an excellent fit.  Working together they provide an immediate impact on team motivation and strategy, making the most of every customer interaction.”

For employees, motivation impacts everything.  Motivated employees deeply impact efficiency, cost and overall expense.  Integrated with CustomerCount’s Enterprise Feedback Solution, CustomerCount’s clients now have the opportunity  to further increase productivity and financial performance.

Noble’s SVP Sales and Marketing Chris Hodges says “Organizations are now able to leverage insightful customer feedback and gamification.  Pairing CustomerCount’s intelligent Voice of the Customer (VOC) platform with the Noble Gamification solution creates a direct integration to provide organizations with the ability to leverage game mechanics across all employees and across all customer interactions.  Every interaction now becomes an opportunity to grow employees and create a customer experience that will surely escalate customer evangelism, resulting in more holistic purchases and greater lifetime value.”

Kobek adds, “Our goal is to ensure that our clients have what they need to make successful business decisions and increase productivity.  With the addition of Noble’s innovative solutions for Employee Engagement we’ve stepped up our offerings in yet another way by enhancing that unique interaction between agent and customer.”

About Noble Systems

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day.

Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, process automation, workforce management, and gamification. With a portfolio of 190+ patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.