Short List Announced for Customer Engagement Professional award

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INDIANAPOLIS, IN (February 13, 2020) – It’s awards season! The Golden Globes! Oscar’s! Grammy’s! And the 4th annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP). Nominations closed January 15 and a select panel of judges objectively evaluated the record number of entries and worthy candidates. The final winner and the winner’s company will be announced at the end of February and featured in Resort Trades in March 2020.

The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Nominated candidates included managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests.  Companies who participated range from resort developers in the U.S. and Mexico, service providers and management companies.

The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The submission process is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys.   Along with specific quantitative data,   narrative descriptions with anecdotes and stories to support the nomination are also taken into equal consideration.

According to Robert Kobek RRP,  the companies who participate in the award “deserve as much recognition as the nominated individuals.  Their corporate culture centers around customer service and engagement.  This is why we honor both the entity and the team members who thrive in an environment that puts the customer first.”

Nominations for Customer Engagement Professional CEP Award

Who made the customer engagement award short list?

Making the cut as the most outstanding (and creating a challenging job for the judges) were (in alphabetical order by nominee name):

La Tour Hotels and Resorts, Roger Bennett, Area General Manager;

Club Regina Puerto Vallarta, Alberto Berriel, General Manager;

Riverwalk Resort at Loon Mountain, Renee Blood, General Manager;

Soleil Management/Tahiti Village, Tahiti Vacation Club, Club de Soleil, Chris Breed, VP Operations;

Grand Pacific Resorts—Mar Brisa Hilton Grand Vacations, Kendell Dean, Assistant Director of Guest Services;

Exploria Resorts, Veta Dimmick, Senior Manager/Member Services;

Timeshare Specialists, John Kushman, General Manager;

Raintree Club Regina Cancun, Jesus Rosado, Rooms Division Manager;

Raintree Club Regina Puerto Vallarta, Ramses Santana, Rooms Division Manager; and

Sun Hospitality, Christy Tucker, HRA Reality.

The volunteers charged with the task of “blind judging” and selecting a winner from the highly qualified field of entrants are: Scott Bahr (Principal, B Strategy), Howard Bendell, RRP (Principal, Bendell Resort Consulting), Ed McMullen Sr., RRP (Senior Partner, McMullen Development), Angela Ward (Corporate General Counsel, Mastercorp) and Darla Zanini, RRP (DSZ, Inc.) (formerly EVP, ARDA).

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information call Bob Kobek, president, on 317-816-6000 and follow them on LinkedIn, Twitter or Facebook.

About the Resort Trades

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com


What are you waiting for?

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CustomerCount® Customer Engagement Professional Resort Trades Award Nomination Deadline Rapidly Approaching

CustomerCount® and Resort Trades magazine announce that nominations for their annual  CustomerCount Customer Engagement Professional Resort Trades Award (CEP) will close December 31, 2019.  The individual winner and the winner’s company will be announced in January and featured in Resort Trades in March 2020.

The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.

The award, in its fourth year,  recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.  Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. 

These outstanding team members exemplify the highest standards in customer engagement and service.  Judges will review data entered numerically in specific categories of customer and/or member engagement including on-site rating improvements and social media mentions and reviews. Along with the quantitative data  narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration.

Nomination for Customer Engagement Professional CEP Award
Nomination deadline rapidly approaching

The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys.

To submit a nomination, visit CustomerCount or Resort Trades for a link to the entry form. Or fill out the online form.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information call Bob Kobek, president, on 317-816-6000 and follow them on LinkedIn, Twitter or Facebook.

About The Resort Trades

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com.


Nominate your top team members for the CEP Award

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Time to Show Your Gratitude

Thank Your Top Customer Engagement Professional With a Nomination for CustomerCount® Customer Engagement Professional Resort Trades Award

CustomerCount® and The Resort Trades invite you to show your gratitude by nominating top team members for the CustomerCount® Customer Engagement Professional Resort Trades Award (CEP Award). Nominees come from those with customer-facing interactions with resort guests – be that when they arrive on site or in the process of helping to plan and effect their vacation. The Award Program is open to anyone from resort managers to call center representatives; front desk agents to housekeepers or activities staffs.

“This is a unique award,” said Bob Kobek, President of Mobius Vendor Partners, the creators of CustomerCount.  “In the hospitality industry, customer satisfaction rules– and those in customer forward facing roles are key to keeping people happy.  This award is designed to acknowledge those team members who make a difference.”

The award, which has no entry fee, is in its fourth year. It recognizes outstanding people who exemplify the highest standards in customer engagement and service within the timeshare resort/hospitality industry. 

Nomination for Customer Engagement Professional CEP Award

Sharon Wilson, Publisher of The Resort Trades says the publication is “proud to co-sponsor the CEP award with CustomerCount. The CEP Award is designed to honor the folks who make vacations special, from the reservation through the stay. Many of our readers and advertisers are among the participants in the award process. And we encourage everyone in our industry to get involved. ”

The judges will select the most valuable customer engagement professional  within the timeshare resort/hospitality industry based on online nomination surveys measuring the nominee’s qualifications numerically and narratively. The survey is powered by CustomerCount’s software.  Judges will make their assessments in a blind judging process, without knowledge of the individual or their company.

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.

Nominations for the 2019 CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award officially opened September 2, 2019 and will be open until December 31, 2019.  The winner will be announced in March of 2020.

To submit a nomination, fill out the online form.

About CustomerCount®  

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information call 317-816-6000. Follow them on LinkedIn, Twitter or Facebook.

About Resort Trades

Resort Trades’ print edition is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at resort development, management, and travel companies. The eNewsletter, Resort Trades Weekly, consistently has a 20-plus percent open rate and is associated with ResortTrades.com. Resort Trades offers display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. 


How to write a great CEP nomination

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By Yuri Duncan, WRAP Partner and CEO, Buchanan Creative Solutions

In a previous blog, I talked about the power of a well-written nomination, and how meaningful it can be to the recipient.  Today, I’d like to revisit this subject from the perspective of how to write a meaningful nomination.  These concepts are more about creating thoughtful documentation regarding a moment in time that an employee was deserving of recognition. 

Be prepared

It isn’t uncommon to find yourself sitting down to compose a thoughtful and effective nomination, only to suddenly draw a blank as to what to say.  One practice to start immediately is creating a small tickler file for each of your staff.  Use this file to quickly record dates and activities that you’d like to consider when writing a nomination, performance review, and so on. 

With these details in hand, you’ll find the nomination process much easier to write, and the employee will always appreciate your attention to detail. Especially when it comes to their performance. 

Accuracy

This brings us to our first concept related to writing a great nomination: accuracy.  You cannot expect an employee to respect your opinions related to their personal attention to detail and accuracy on the job if you are unable to provide accurate details as well.

It’s all about the deadlines

Another area to focus on is your employee’s ability to meet deadlines and achieve goals.  Achieving a mutual understanding of shared team goals and working together to meet those goals and their associated deadlines is critical to the success of any project.  Missing a deadline or misunderstanding the end-goal is often the difference between the ultimate success or failure of a project. 

To that end, make sure that you yourself meet the deadlines related to a nomination or performance review.  As a manager of human resources, holding yourself responsible for the same qualities expected from your staff is necessary to avoid undermining the integrity of your message.

How to write a CEP customer engagement professional award nomination

Detailed examples are key

Telling a specific story about how the nominee was able to positively impact a customer, for example, is one of the most powerful tools in your nomination arsenal. 

When you set out to tell their story, take the time to gather feedback from their peers and even the customer themselves. Crafting a story from various angles is highly effective and details are critical.  When done correctly, a story can chart your employee’s path from identifying a need, rising to the task to fulfill that need, doing so with a positive attitude, and ultimately having a positive impact on the customer. 

This path not only demonstrates an employee’s inner drive to make a difference. It provides an example of how they put that drive into action and supported the company’s goals in the process. 

The downstream impacts of their actions benefit the company overall, so make sure to connect the dots between motivation, inspiration, action, and how these qualities benefit the organization and its customers.  Focus on what the nominee did, how they accomplished that task, and the impacts resulting from that task. Details make a difference.

Don’t forget to add personality

The act of composing a nomination isn’t enough. You must strive to inject details, character, and meaning into your story, as well as leading the judges down the path of truly understanding how the nominee made an impact at both a customer and organization level.  A well written nomination not only provides the best means for publicly recognizing your most deserving employees, but it also provides a direct reflection on the level of care and commitment you, the leader, bring to the table.     

Ready to put your nomination skills to the test?

Here’s your chance: CustomerCount® and Resort Trades are looking for the most valuable customer engagement professional within the timeshare resort/hospitality industry.

Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. These outstanding team members exemplify the highest standards in customer engagement and service. Their interaction with members and guests shapes the entire guest experience, paving the way and opening the doors to happy smiles and memorable vacations.

The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software.

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades magazine. Two trophies will be presented; one for the company and one for the individual CEP. To submit a nomination, visit CustomerCount or Resort Trades for a link to the entry form. Or fill out the online form.

About Yuri Duncan

Yuri Duncan is an award winning filmmaker and president of Buchanan Creative Solutions, LLC – a video production company specializing in producing affordable and effective videos. His skills and accomplishments as an artist and leader are what drive him to provide high quality services through Buchanan Creative Solutions.

With a proven record in design, illustration, animation, editing, and management, Yuri oversees all projects, no matter how large or small, to ensure the end-result fulfills your vision.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information call Bob Kobek on 317-816-6000 or request a demo of the software. Follow their regularly updated blog, or on Twitter and Facebook.


Customer Engagement Award Judges Announced

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CustomerCount® and The Resort Trades have announced the selection of a distinguished panel of judges for the Annual CustomerCount Customer Engagement Professional Resort Trades Award (CEP).  The panel includes highly respected and knowledgeable timeshare/resort hospitality professionals from various disciplines who have agreed to review entries into the coveted award program:

  • Scott Bahr (Principal, SB Consulting)
  • Howard Bendell, RRP (Principal, Bendell Resort Consulting)
  • Ed McMullen Sr., RRP (Senior Partner, McMullen Development)
  • Angela Ward (Corporate General Counsel, Mastercorp)
  • Darla Zanini, RRP (DSZ, Inc.) (formerly EVP, ARDA)

Nominations for the 2019 CustomerCount Customer Engagement Professional Resort Trades Award officially opened September 2, 2019 and will be open until December 31, 2019.  The winner will be announced in March of 2020.

Distinguished Panel Will Review Blind Entries

The judges will select the most valuable customer engagement professional within the timeshare resort/hospitality industry based on online nomination surveys designed to measure the nominee’s qualifications numerically and narratively. The survey is powered by CustomerCount’s software.  Judges will make their assessments in a blind judging process, without knowledge of the individual or their company.

The award, in its fourth year, recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.  Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests.  

These outstanding team members exemplify the highest standards in customer engagement and service.  Judges will review data entered numerically in specific categories of customer and/or member engagement including on-site rating improvements and social media mentions and reviews. Along with the quantitative data  narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration.

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.

To submit a nomination, visit Resort Trades for a link to the entry form or fill out the online form.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information call the team on 317-816-6000. Follow their regularly updated blog, or on Twitter and Facebook.

About Resort Trades

Resort Trades’ print edition is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at resort development, management, and travel companies. The eNewsletter, Resort Trades Weekly, consistently has a 20-plus percent open rate and is associated with ResortTrades.com.

Resort Trades offers display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders.