10 things I learned at the C.A.R.E. Conference

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By Bob Kobek, RRP
President, CustomerCount

I had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) conference this week in my hometown of Indianapolis. In addition to enjoying informative and entertaining keynote speeches and social events, I was delighted to moderate an important panel discussion,” Compliance in the Year of Class Action Litigators.”

This was the organization’s 67th conference and I came away with 10 distinct impressions:

  1. The members that attended are serious about their businesses
  2. The members are successful at what they do
  3. The members are very hard-working professionals
  4. The members will conduct business “on the spot”
  5. Some members drink a lot of spirits
  6. The members are very welcoming – not at all “cliquish”
  7. It was a very informative event – speakers and panels were excellent
  8. Some members spend time in bars
  9. The association stays true to its charter – effectively, sharing inventory
  10. Most of all – I felt very welcomed

I will go to the next one!

One of the highlights of the conference is awards night and the presentation of the C.A.R.E. Pinnacle award. This award is unique in that its recipient is nominated by the C.A.R.E. membership. The winner must demonstrate their commitment to the community through philanthropic activities and possess characteristics of leadership, integrity, quality standards and ethics.

I was proud to be nominated this year, but our congratulations go to the deserving recipient, Kris Gunn, of Gunn Marketing. You can view her very gracious acceptance speech on the C.A.R.E. Facebook page.

My thanks go to C.A.R.E. president, Linda Mayhugh, for her leadership.

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Bob Kobek moderating the panel on “Compliance in the Year of Class Action Litigators”

About C.A.R.E.

C.A.R.E. (Cooperative Association of Resort Exchangers) is a trade association established in 1985. It was formed by representatives of timeshare resorts who found that by exchanging vacation inventory among themselves, they were better able to satisfy their owners with increased vacation opportunities. Today, member companies are also able to utilize inventory and generate revenue through wholesale rentals, while continuing to offer expanded exchange and fulfillment options.


Bob Kobek to moderate CARE compliance panel

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President of Indianapolis-based Mobius Vendor Partners Robert A. Kobek RRP, will moderate a panel discussion entitled “Compliance in the Year of Class Action Litigators” at this year’s C.A.R.E. Conference.

The C.A.R.E. ( The Cooperative Association of Resort Exchangers ) will be held at The Westin Indianapolis in Indiana May 4-7, 2019.

Bob Kobek will join other travel and hospitality industry experts at the two day timeshare-focused conference. Other speakers include Linda Mayhugh (president of C.A.R.E.), Ian Nicolini (Vice President, Indianapolis Economic Development), Gregory Crist (CEO, Association of Vacation Owners) and Dave Heine (President, Timeshare Escrow and Title) to name a few.

“We are proud to welcome C.A.R.E. attendees to our home town,” said Bob Kobek. “And I’m pleased that C.A.R.E. understands the challenges of compliance, whether it be ADA or marketing outreach. Our organization and our industry partners can offer guidance on how playing by the rules actually increases profitability.”

Bob-Kobek-compliance-CustomerCount
Bob Kobek will be moderating a panel about compliance at the CARE convention, May 2019

With over 30 years working with contact centers, telemarketing and marketing organizations, Bob Kobek is a talented moderator and an expert in global compliance. With his depth of expertise, he keeps a panel discussion moving along ensuring speakers share fresh quality content. The objective is to help attendees learn how to maximize their results while staying within the ever-changing, complicated compliance guidelines.

Many of the conference attendees use the CustomerCount cloud-based Enterprise Feedback Solution to provide them with real-time data through robust customized reports. CustomerCount was created by Mobius Vendor Partners (MVP), a well-known business process design, management and performance improvement company.

About C.A.R.E.

C.A.R.E. (Cooperative Association of Resort Exchangers) is a trade association established in 1985. It was formed by representatives of timeshare resorts who found that by exchanging vacation inventory among themselves, they were better able to satisfy their owners with increased vacation opportunities. Today, member companies are also able to utilize inventory and generate revenue through wholesale rentals, while continuing to offer expanded exchange and fulfillment options.

About Mobius Vendor Partners

Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. At Mobius, we provide solutions whose immediate or forecasted impacts are measurable in quantitative and/or qualitative terms. We work with our clients to identify the key performance indicators related to our solutions and develop processes/systems for effective reporting.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities. It supports process improvement efforts, builds customer loyalty and improves ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. Follow them on LinkedIn or Facebook.