Resort Management Priority Issues Surveyed by Resort Trades

The average wronged customer will tell 8 to 16 people (about 10 percent will tell more then 20 people).

Resort Management Priority Issues Surveyed by Resort Trades

Matt Morris, Matt Morris

! (Resort Trades)!
*Resort Management Priority Issues Surveyed by Resort Trades*
CustomerCount© Online System Employed as Comprehensive Tracking Vehicle
==Crossville, TN – February 2010==

Resort Trades and have launched a CustomerCount© survey to over 18,000 hospitality professionals to ascertain the resort industry’s property management outlook and overall plans in the year to come.
In order to encourage vital responses all timeshare professionals responding to this survey will be given a $150 Vacation Value Card, and be entered into a drawing for a chance to win a $200 gift card from TruCash. In order to receive the Vacation Value Card and be entered into the drawing, the questionnaire must be answered by February 15, 2010.
The project is designed to identify opportunities and trends for improvement so resort managers, HOAs and Developers can better meet the needs of their owners and guests. Provided as a service by The Trades publications, the information will provide valuable insights and tools to be used in the management of resorts. This confidential survey will produce industry information that will be published in an article by Georgi Bohrod of GBG & Associates in the March issue of Resort Trades and

The survey looks at such management issues as Reserve Studies, ADA Requirements and Green Initiatives, to name a few. The CustomerCount Online Feedback process began with Email invitations and reminders and continues through to on-line reporting and analysis 24/7. It has been customized for this survey. Originally designed by Mobius Vendor Partners for its client RCI, the “Online Feedback system”: collects and measures feedback from customers and can be designed, such as in this case, for other market measuring campaigns as well.

The new CustomerCount Survey is available at “The Trades”: is a community of resort managers and suppliers linked together to improve communication and profitability in the resort management and operations sector of recreational resorts. The Resort Trades is published monthly as an Industry’s Buyer’s Guide/Reference Source. Its philosophy is to produce the lowest cost advertising available while maintaining a high distribution into every Vacation Ownership, Fractional and PRC resort, campgrounds and all hospitality and recreational resort professionals in the nation. For more information visit or call 931-484-8819.

Mobius Vendor Partners is a ten year old business process design and management company specializing in servicing the needs of the timeshare industry. Mobius principals are active in ARDA through sponsorships and committee memberships. Robert Kobek RRP is a member of the Board of Trustees of the ARDA International Foundation. For more information visit “”: or call 317-816-6000.

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