Frequently Asked Questions
The CustomerCount team is always on-hand to answer any questions you might have.
Just complete the contact form or call us on 317-816-6000.
Alternatively, you might like to browse some of the most frequently asked questions about CustomerCount and surveys in general.
Why should I use CustomerCount?
While other customer feedback systems may appear to offer similar solutions, CustomerCount provides what our clients tell us is an unsurpassed product solution at a lower pricepoint. We invite you to learn why!
Does CustomerCount assist with Survey Construction?
We possess the expertise to construct a fully customized survey that will fit the needs of your company. Our experts work with you to determine:
- Question type;
- Survey format;
- Question scaling;
- Verbiage used; and
- Color and style.
It’s your survey and we will assist you every step of the way.
Can I customize my survey?
Yes, we can assist you to customize your survey to your specfic requirements.
What are the best reasons to select CustomerCount over its nearest competitor?
Our clients tell us that they chose CustomerCount because we give you what you want, we are not expensive and we answer the phone.
What industries do you support?
Currently, we have focus on hospitality and the contact center industries. However, our core system is easily customized to accommodate any industry.
What are the primary product experiences you specialize in?
Currently, product experience, customer experience, and employee experience are core products with additional capabilities to segment and measure any type of other experiences.
How many languages do you support?
Today just over 40 with the capability to add as many as needed.
What is CustomerCount's greatest strength/strengths?
Service, continuous innovation, constant investment to protect the integrity of our product and knowledge of the sensitivities of how data collected will be used. We are also very connected to any compliance issues including GDPR and US-based privacy regulations.
How much internal resource should we dedicate to the configuration and management of the system?
None – we are in the survey business so you don’t have to be.
Does CustomerCount provide a Net Promoter Score (NPS) platform?
Yes, and with it you can determine customer loyalty and what drives that loyalty.
How is CustomerCount deployed?
. Email, SMS, QR Code, web application and embedded links. CustomerCount is device-recognition capable.
Will the CustomerCount customer feedback management system work for all types of business?
Yes, every survey is completely customized to fit the client needs, regardless of industry.
Will CustomerCount help me design my survey?
As a part of our professional services, we assist in the design of the questions, including the type of question and the placement.
Is the CustomerCount feedback management system accessible on PCs, Macs, tablets and smartphones?
CustomerCount includes programmed “device recognition” to accommodate most operating systems and type of device.
Do you offer support?
As a part of our agreements, any and all changes are included. Training is also included.