How great would it be to have a single area to view negative feedback and a way to respond to that feedback? CustomerCount makes it easy with the Problem/Resolution module. Use this powerful module on a daily basis to respond to actionable feedback received from your program deployment and configured alerts.
- View detail survey results
- Change the status of records to show progress of resolution
- Send emails to various individuals including the respondent
- View and add notes regarding communication with the survey respondent and individuals within the company