You have gathered customer feedback. A negative issue is discovered in a customer’s experience. Now what?
CustomerCount, with its inate flexibility, has the capability to build API’s that will integrate into a range of CRM platforms including Salesforce, Act and Quick Base. It can also work with other data management technologies that management might use to use and keep track of customer or prospect data.
With CustomerCount’s CRM integration, as soon as the survey respondent hits submit, his feedback is immediately updated in his contact record. This update can immediately trigger a workflow rule to assign a follow up task, send a follow up email or open a case in your CRM platform.
With CustomerCount’s CRM integration, your ability to immediately manage customer experience is a real-time reality.