Mobius Vendor Partners has launched an employee experience measurement application as an enhancement to its CustomerCount® enterprise customer feedback system.
Already well-known and highly respected in several industries to survey, measure and report on customer experiences, facilitate onsite service requests and analyze Key Performance Indicators (KPI), CustomerCount has added a new area of focus.
“Many components of Employee Experience Measurement are already within CustomerCount’s capabilities. Our system is so flexible that very few adjustments are needed to be made to follow an employee’s experience,” said Bob Kobek, President of CustomerCount.
A lynchpin of the CustomerCount system is KPI Measurement and reporting. Measurement and reporting in this area can now improve inefficient processes and influence hiring decisions.
Measuring the employee experience
Just as the online system can measure a customer’s satisfaction from the first contact through their entire experience, the nimble platform can manage the employee experience measurement by confirming effectiveness of initiatives such as training and development, quality initiatives and benefit programs.
Communication is the key to employee performance and satisfaction. The CustomerCount software provides access for employees to interact directly with management, HR or other key departments directly. The system then tracks response time and topics of questions posed so that internal communications can be tailored and / or improved.
“For employees, motivation impacts everything. Motivated employees deeply impact efficiency, cost and overall expense. Integrated with CustomerCount’s Enterprise Feedback Solution, CustomerCount’s clients now have the opportunity to further increase productivity and financial performance by tracking and engaging their employees much in the same way they do their customers,” continues Kobek.
“Our goal is to ensure that our clients have what they need to make successful business decisions. Incorporating Employee Experience into the mix is another way CustomerCount supports our clients’ productivity.”
The system is a perfect complement to the recently added gamification platform that engages employees by creating employee recognition and contests.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.