Monitor feedback from customers about their sales experience
How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed?
Receive real-time, immediate access to your customers’ feedback with CustomerCount – feedback that may be tracked to the individual representative level.
With CustomerCount you can capture relevant feedback from prospects, buyers and non-buyers. You’ll know what they like or don’t like about their sales experience. Couple this with our effective lead profiling process and you have valuable information that supports your efforts to increase revenue and brand loyalty. And all while ensuring adherence to compliance requirements.
Capturing and monitoring input about your sales process with CustomerCount will further support your efforts to:
- Identify sales staff training opportunities;
- Evaluate the effectiveness of sales materials and presentations;
- Profile buyers and non-buyers to enhance lead generation efforts;
- Track effectiveness of lead generation sources and methods; and
- Capture referrals.
Capture feedback about your customer service interactions
According to SCORE, the national association dedicated to helping small business owners form and grow their businesses:
It costs about five times as much to attract a new customer as it does to keep an existing one.
An astonishing 91 per cent of unhappy customers will never purchase goods or services from you again. However, if you make an effort to remedy customers’ complaints, 82 per cent to 95 per cent of them will stay with you.
How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed? Enjoy real-time, immediate access to your customers’ feedback with CustomerCount. Feedback that can be tracked to the individual representative level.
By addressing potential customer service issues before they become significant “problems” can save you significant money on your sales process.
Capturing and monitoring feedback from your customers about their service experience will further support your efforts to:
- Identify service staff training opportunities;
- Address potential customer service issues before they become significant “problems”; and
- Determine effectiveness of alternative customer service delivery methods.
Capture valuable customer feedback prior to your product launch
When planning product improvements or changes, use CustomerCount’s feedback system to run ideas past your customers before finalizing and implementing your plans.
Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute? Are the changes what they want? Would they prefer something else?
Use the power of CustomerCount to further understand your customers’ perceptions and expectations of your products. Are there areas for improvement? What do customers like most about your product?
Confirming or learning more about customers’ perceptions of your product will further support your efforts to:
- Target product development resources for maximum revenue-generating impact;
- Measure price/value perceptions; and
- Gather customer feedback about the most detailed aspects of your product.