How Much Customer Service is Enough?

How Much Customer Service is Enough?

As a mostly technology company, we are always hoping to be challenged, to stretch our software, to make it better, faster and more convenient. And, often, it is our clients that cause improvements, sometimes it is competition, but most often it is the question “can...

Big Data at work in the airline industry

Big Data at work in the airline industry This is a great example of what Big Data can do. And, it is about the airline industry! Airlines promise a return to civility, for a fee NEW YORK (AP) – Airlines are introducing a new bevy of fees, but this time...

Communities are Relevant

Communities are Relevant By: Robert A. Kobek, RRP, President CustomerCountSM It seems there has been a barrage of information and monetization and promotions surrounding the word “Community.” I hear it all the time and because as a believer of creating and working...

It’s Easy Peasy!

It’s Easy Peasy! By: Robert A. Kobek, RRP, President CustomerCountSM You just joined a new company to lead an initiative that has been struggling for years. Then, the starter’s gun goes off and just like that, you are off and running! Or are you? I have noticed a lot...

Customer Feedback Powers Quality Assurance

!https://customercount.com/images/32.jpg! Customer Feedback Powers Quality Assurance By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager If you want to find areas within your business model that need attention, you only have to look as far as the...

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