CustomerCount’s Lisa Kobek Elected to TherAplay Board of Directors

Bob Kobek, Bob Kobek

December 21, 2015 – CustomerCount℠ online enterprise customer feedback management system announces that its Executive VP Lisa Kobek has been named to the Board of Directors of The Children’s TherAplay Foundation, Inc. (TherAplay) effective 2016. Prior to joining CustomerCount, Lisa was Executive Director of TherAplay for nearly four years.

TherAplay is a not for profit outpatient pediatric rehabilitation clinic providing physical and occupational therapy for special needs children. The talented team of licensed therapists incorporate the movement of horses, through an innovative therapy called Hippotherapy, into therapy sessions. Therapy sessions are one-on-one and include treatment time in the child-focused clinic as well as on horseback.

Lisa’s career experience has spanned the for-profit and not-for-profit worlds, with a primary focus in the areas of leadership, client service/donor relations, strategic and tactical planning, process improvement and operations. Her role for CustomerCount is to manage the day to day operations related to the company’s online enterprise customer feedback management system. She also heads up customer service and client relations for the popular survey system.

As a board member of TherAplay, Lisa looks forward to continuing her involvement with the organization. She says “TherAplay and the families it serves have a very special place in my heart. I am honored to serve on its board and have the opportunity to help support its extraordinary mission.”

About CustomerCount
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.

About TherAplay
Founded in 2001, The Children’s TherAplay Foundation, Inc.’s mission is to provide children with special needs a foundation for developing life skills through innovative therapies in a safe and caring environment, including equine-assisted physical and occupational therapies. Located in Carmel, Indiana, TherAplay is privileged to serve more than 100 children ages 18 months to 13 years each week. For more information, visit www.childrenstheraplay.org.


CustomerCount Express Permission Solution Makes FCC Compliance Easy

Bob Kobek, Bob Kobek

CustomerCountSM  Express Permission Solution Makes FCC Compliance Easy

Uses Legal “Opt-In” Language Required by Government

INDIANAPOLIS (September 9, 2015) –CustomerCount℠ online enterprise customer feedback management system has added another feature to its popular customer engagement software systems. The CustomerCount Express Permission uses the proven CustomerCount online stable platform to reach out to existing customers to gain their express permission to call, satisfying the TCPA requirements.

New FCC Declaratory rulings make calling customers increasingly difficult.  Millions of dollars in fines are being levied by the FTC and the FCC forcing contact centers to gain “express consent” to use any type of auto dialer equipment.

According to Bob Kobek, President of Mobius Vendor Partners creator of CustomerCount “fines are now up to $16,000 per incident and contact centers are losing all control over contacting their existing customers.  Many of these companies are being forced back into manually dialing their customer lists, or not contacting them at all.”

The solution, which employs all the legalese necessary to make it official, can be used to call both land and cell phone lines as well as those customers who have placed their name on national and state Do Not Call registry.  “We use the same ‘Opt-In’ language required by the FCC and provided to us by our attorneys.  Given the robust nature of our 24/7 reporting capabilities, the Express Permission solution provides a strong defense against those ‘serial litigators’ who sit and wait for the phone to ring and then start class action suits.”

He explains that the CustomerCount system is simple to design, launch and maintain.  “We do all the heavy lifting.  Compared to the cost of not contacting existing customers and the potential fines that can incur make the costs of the CustomerCount Express Permission solution implementation is very inexpensive.”

Originally developed for the timeshare industry, CustomerCount Enterprise Feedback Management system collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience by tracking and reporting on all Key Performance Indicators from sales and contact center experiences as well as product experience. Its flexibility to gain input from customers for any “touch point” is one element of its strength.

“Since we integrated the technology to make CustomerCount compatible with smartphones and tablets, the evolution to Express Permission Technology was a natural development,” said Kobek.

Mobius Vendor Partners,   an Indianapolis-based company that provides business process design, management and performance improvement services to companies, associations and non-profit organizations developed the system for a major client and now makes the platform and services available to companies throughout the world in over 30 languages.

Kobek says he will be demonstrating the recent updates to the CustomerCount system, including both the Opt-In software capabilities at various industry conferences including CRDA, PACE, TBMA and ARDA Fall Conference in Washington, DC in mid-November.

“Of course we give online demonstrations, but nothing beats a face-to-face meeting to understand the full value of all the bells and whistles of our user-friendly system.”

For a demo of CustomerCount Express Permission cut and paste in your browser:

https://www.customercountsurveys.com/find.aspx?C=69&B=471

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CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management

For more information on CustomerCount, visit www.customercount.com or call 317-816-6000

FOR IMMEDIATE RELEASE

Contact:  Georgi Bohrod, RRP (Media)
619-255-1661
Robert Kobek, RRP (MVP)
317-816-6000


Robert Kobek Engaged to Moderate and Speak at PACE Washington Summit

Bob Kobek, Bob Kobek

CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference

INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of CustomerCount® which measures and reports customer feedback through branded, customized online surveys,  has been selected to Emcee at the PACE TCPA Washington Summit, September  27-29 in Washington, DC.

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

Each Fall PACE holds the Washington Summit where regulators speak directly to attendees about the latest changes in consumer protection and risk management.   Members have the opportunity to hear from representatives of agencies such as the FTC, FCC, CFPB and State Attorneys General.

“We are proud to have a strong presence at this important event,” said Kobek. “If you engage with customers, this conference is for you.  It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.

“We are looking forward to moderating the Summit and meeting with our colleagues at PACE to show them our continually updated survey technology which now is mobile friendly with the latest in  text search technology, ” continued Kobek.  “At CustomerCount we know that measurement is the key to managing call center performance, decreasing risk and enhancing customer loyalty.  Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features which are key to risk management.”

About Robert Kobek and CustomerCount

Robert Kobek RRP,  President of Mobius VP, LLC, who developed CustomerCount®,  is a former president and  long term member of PACE.  He is   a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. In addition to PACE, he is a regular presenter at ARDA conventions and events. CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. 

For more information on CustomerCount, visit www.customercount.com

For more information on the PACE Summit visit  http://www.paceassociation.com/p/cm/ld/fid=598

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FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661


CustomerCount® Partners with Sun Hospitality Resort Services

Bob Kobek, Bob Kobek

Will Design and Implement Survey to Measure Employee Satisfaction

INDIANAPOLIS, IN July 14, 2015 – CustomerCount® the online enterprise customer feedback system, is set to design and implement an Employee Satisfaction Survey for Sun Hospitality Resort Services, Myrtle Beach, South Carolina. Sun Hospitality is a provider of housekeeping services to vacation resort properties throughout the central and eastern region of the U.S. The company plans to use the information gathered from the survey to identify and develop strategies to maintain and increase employee loyalty and in turn, capture more customer loyalty.
Current research shows a strong correlation between highly engaged employees and customer loyalty, and Sun Hospitality’s business policy aligns with this belief. The company will use CustomerCount’s® intuitive customer feedback system to collect, measure and report employee feedback. Survey feedback combined with research, will be used to implement the best possible employee engagement for the best employee/customer connection.
According to David Fries, President and Chief Operating Officer, “Sun believes that a spirit of cooperation and a strong sense of accountability among employees provides a positive vacation experience for resort owners and guests. Our use of the CustomerCount system will keep us in touch with our employees who are located in various geographical areas.”
CustomerCount’s® branded, customized online surveys can be adapted to measure any universe from customers and prospects to members and employees. Through the use of innovative, technological architecture, CustomerCount® provides clients with ongoing customized updates to survey content. Report formats and other features are easily and quickly accommodated. Clients can view their data on most any handheld electronic device so data is easily accessible wherever the client may be.

About Sun Hospitality Resort Services
Sun Hospitality Resort Services is a turn-key housekeeping services provider located in Myrtle Beach, South Carolina. The company provides services specific to the needs and conditions of vacation resort properties, offering a complete range of services to meet the housekeeping needs of any vacation resort.
Sun Hospitality is committed to delivering professional and personal accountability while directing the most effect resort services offered in the industry. Visit www.sunhospitality.com

About CustomerCount®
Robert Kobek, President of Mobius VP, LLC, developed CustomerCount®, an enterprise customer feedback system, as a flexible system providing intuitive real time reporting, fast turnaround on updates, and detailed and dynamic data gathering. The comprehensive reporting is used for process and improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. Visit www.customercount.com

FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661


NATIONAL TIMESHARE OWNERS ASSOCIATION APPOINTS TWO TO ADVISORY BOARD

Bob Kobek, Bob Kobek

Bob Kobek and Dennis DiTinno Bring Experience and Expertise To Association

Thursday, April 9, 2015 – St. Petersburg, Florida—The National Timeshare Owners Association (http://www.nationaltimeshareownersassoc.com) today announced the appointments of Dennis DiTinno and Bob Kobek to their Advisory Board. They join Board Chair Wes Sattenfield and members Michelle Donato, Suzanne Harris, Wes Kogelman and founder Ed Hastry.

Mr. DiTinno, CEO, President and Broker of Liberte Management and Land of Liberte Realty, said, “I am honored to be a part of one of the oldest and most insightful timeshare consumer organizations for the advancement of knowledge and information. There is more than a hundred combined years of experience on this Board. Experience and Education can be two different avenues of information and the NTOA has combined them and brought that to the forefront,” said DiTinno.

Mr. Kobek, President of Mobius Vendor Partners which launched CustomerCount, a feature-rich, cloud based survey solution, said, “I too am honored and excited to be joining the NTOA Advisory Board and look forward to bringing my expertise in the hospitality and timeshare industries to an organization that assists individual owners, developers and management companies. I look forward to having a positive effect on the future of our industry and educating timeshare owners on the importance of feedback to resorts and how it directly benefits them.”

“The National Timeshare Owners Association is grateful to have two key industry leaders who care greatly about vacation ownership and the people who own timeshares. Dennis and Bob add tremendous experience to our team and there is no question that they will bring fresh insights into working with the development community in addition to assisting us with our owner outreach programs, says Gregory Crist, the NTOA’s President and CEO.

NTOA staff and Advisory Board members will be attending the upcoming ARDA Convention later this month in Orlando and will be using this time to reach out to industry attendees and letting them know the benefits of working with the association.

The NTOA has already presented this year at GNEX2015, TATOC as well as other conferences and will be speaking at the Timeshare Board Members Association meeting being held in Providence, Rhode Island in May of this year in addition to the Canadian Resort Conference in Vancouver B.C.

“2015 is truly set to be the most exciting year in the nearly 20 year history of the NTOA”, said Christy Crist, the Director of Industry Relations. “We’ve come a long way in just under 2 years and these new Advisory Board members will help us reach our goals that much quicker.”

About Liberte’ Management
The Liberte’ Management Group of the Pinellas Islands, Inc. has been in the Community Management industry since 1989. The firm maintains licensed Community Managers and Real Estate Agents at each resort for the very best in resort support. Liberte’ also maintains an Educational Provider Designation from the State of Florida, Licensed Florida Real Estate Broker and Certified Fractional Consultant. Liberte’has provided keynote and support speakers as well as panelist for international ARDA, CAI, BITAC, TBMA, and similar industry conferences as well as consulting and mentoring on timeshare resorts in Florida, Costa Rica, Virginia, Wisconsin, Tennessee, South Carolina, Colorado and several other states and countries. Liberte’, is currently managing timeshare and condo hotel resorts in Florida and is quickly becoming known as the management company for distressed, i.e. legacy resorts.

Liberte’ maintains controlled growth by working with each client on a one-to-one basis and with combined expert guidance the Liberte’ Management Group of the Pinellas Islands, Inc., h as become one of the industry’s highest regarded independent resort management and unique sales companies. Currently Liberte’ manages both timeshare communities and condominium hotel (condo-tell) communities. With the addition of the rental properties they are able to feed the timeshare resale market where needed with an unending support of vacationers.

About CustomerCount
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line, CustomerCount is the only feedback system designed specifically for the leisure travel industry. It was developed and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. Learn more and request a demo at www.customercount.com.

About NTOA
For nearly 20 years, the National Timeshare Owners Association has worked to foster a better understanding of the benefits, value and usage of timeshare ownership through information and educational programs. We are dedicated to working with consumers and the timeshare community to encourage timeshare usage, educate the public on the benefits and responsibilities of timeshare ownership and insure a better timeshare experience for everyone. For more information visit http://www.nationaltimeshareownersassoc.com/