CRM Integration Solution Improves Customer Engagement

Bob Kobek, Bob Kobek

CustomerCountSM   Adds Significant Feature to Online Enterprise Customer Feedback Management System

CRM Integration Solution Improves Customer Engagement

INDIANAPOLIS, IN (January 6, 2016) – CustomerCount, the online customer feedback management system has introduced a CRM Integration Solution designed to increase customer engagement options easily utilized in numerous industries.  The Indianapolis-based company has recently developed the process necessary to integrate survey data with various Customer Relationship Management systems, including Salesforce.

Robert Kobek, RRP, President of CustomerCount, says the CustomerCount / Salesforce integration uses the Salesforce Lightening Integration tool and came as a result of the focus on staying ahead of the needs of clients.  “As a company which promotes listening to client feedback, we are proud to pay attention to the ever changing landscape of customer engagement best practices by offering CRM integration that measures the customer’s journey at each point of engagement.”

“Now as soon as a respondent submits a survey, feedback is updated in a Salesforce Contact record,” explains Kobek. ” The update can immediately trigger a Workflow rule to assign a follow up task, send a follow up email or reopen a case in Salesforce, or any other CRM platform.”

Linking Salesforce and CustomerCount is one more step in creating deeper relationships between customers and services.  Kobek says that the integration between the two platforms makes managing the customer engagement and experience in fast, efficient and seamless.

“Each time we add a feature to CustomerCount and expand its capabilities, we find the customer experience is improved exponentially,” says Kobek. “And that’s what we are all after; a fully engaged customer who is satisfied and loyal to a product or service.”

About CustomerCountSM  

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information, visit www.customercount.com or call 317-816-6000.  Follow at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.

Contact: Bob Kobek
317.816.6000 extension 100

Media Contact: Georgi Bohrod
619-255-1661


CustomerCount’s Lisa Kobek Elected to TherAplay Board of Directors

Bob Kobek, Bob Kobek

December 21, 2015 – CustomerCount℠ online enterprise customer feedback management system announces that its Executive VP Lisa Kobek has been named to the Board of Directors of The Children’s TherAplay Foundation, Inc. (TherAplay) effective 2016. Prior to joining CustomerCount, Lisa was Executive Director of TherAplay for nearly four years.

TherAplay is a not for profit outpatient pediatric rehabilitation clinic providing physical and occupational therapy for special needs children. The talented team of licensed therapists incorporate the movement of horses, through an innovative therapy called Hippotherapy, into therapy sessions. Therapy sessions are one-on-one and include treatment time in the child-focused clinic as well as on horseback.

Lisa’s career experience has spanned the for-profit and not-for-profit worlds, with a primary focus in the areas of leadership, client service/donor relations, strategic and tactical planning, process improvement and operations. Her role for CustomerCount is to manage the day to day operations related to the company’s online enterprise customer feedback management system. She also heads up customer service and client relations for the popular survey system.

As a board member of TherAplay, Lisa looks forward to continuing her involvement with the organization. She says “TherAplay and the families it serves have a very special place in my heart. I am honored to serve on its board and have the opportunity to help support its extraordinary mission.”

About CustomerCount
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.

About TherAplay
Founded in 2001, The Children’s TherAplay Foundation, Inc.’s mission is to provide children with special needs a foundation for developing life skills through innovative therapies in a safe and caring environment, including equine-assisted physical and occupational therapies. Located in Carmel, Indiana, TherAplay is privileged to serve more than 100 children ages 18 months to 13 years each week. For more information, visit www.childrenstheraplay.org.


CustomerCount Express Permission Solution Makes FCC Compliance Easy

Bob Kobek, Bob Kobek

CustomerCountSM  Express Permission Solution Makes FCC Compliance Easy

Uses Legal “Opt-In” Language Required by Government

INDIANAPOLIS (September 9, 2015) –CustomerCount℠ online enterprise customer feedback management system has added another feature to its popular customer engagement software systems. The CustomerCount Express Permission uses the proven CustomerCount online stable platform to reach out to existing customers to gain their express permission to call, satisfying the TCPA requirements.

New FCC Declaratory rulings make calling customers increasingly difficult.  Millions of dollars in fines are being levied by the FTC and the FCC forcing contact centers to gain “express consent” to use any type of auto dialer equipment.

According to Bob Kobek, President of Mobius Vendor Partners creator of CustomerCount “fines are now up to $16,000 per incident and contact centers are losing all control over contacting their existing customers.  Many of these companies are being forced back into manually dialing their customer lists, or not contacting them at all.”

The solution, which employs all the legalese necessary to make it official, can be used to call both land and cell phone lines as well as those customers who have placed their name on national and state Do Not Call registry.  “We use the same ‘Opt-In’ language required by the FCC and provided to us by our attorneys.  Given the robust nature of our 24/7 reporting capabilities, the Express Permission solution provides a strong defense against those ‘serial litigators’ who sit and wait for the phone to ring and then start class action suits.”

He explains that the CustomerCount system is simple to design, launch and maintain.  “We do all the heavy lifting.  Compared to the cost of not contacting existing customers and the potential fines that can incur make the costs of the CustomerCount Express Permission solution implementation is very inexpensive.”

Originally developed for the timeshare industry, CustomerCount Enterprise Feedback Management system collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience by tracking and reporting on all Key Performance Indicators from sales and contact center experiences as well as product experience. Its flexibility to gain input from customers for any “touch point” is one element of its strength.

“Since we integrated the technology to make CustomerCount compatible with smartphones and tablets, the evolution to Express Permission Technology was a natural development,” said Kobek.

Mobius Vendor Partners,   an Indianapolis-based company that provides business process design, management and performance improvement services to companies, associations and non-profit organizations developed the system for a major client and now makes the platform and services available to companies throughout the world in over 30 languages.

Kobek says he will be demonstrating the recent updates to the CustomerCount system, including both the Opt-In software capabilities at various industry conferences including CRDA, PACE, TBMA and ARDA Fall Conference in Washington, DC in mid-November.

“Of course we give online demonstrations, but nothing beats a face-to-face meeting to understand the full value of all the bells and whistles of our user-friendly system.”

For a demo of CustomerCount Express Permission cut and paste in your browser:

https://www.customercountsurveys.com/find.aspx?C=69&B=471

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CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management

For more information on CustomerCount, visit www.customercount.com or call 317-816-6000

FOR IMMEDIATE RELEASE

Contact:  Georgi Bohrod, RRP (Media)
619-255-1661
Robert Kobek, RRP (MVP)
317-816-6000


Robert Kobek Engaged to Moderate and Speak at PACE Washington Summit

Bob Kobek, Bob Kobek

CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference

INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of CustomerCount® which measures and reports customer feedback through branded, customized online surveys,  has been selected to Emcee at the PACE TCPA Washington Summit, September  27-29 in Washington, DC.

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

Each Fall PACE holds the Washington Summit where regulators speak directly to attendees about the latest changes in consumer protection and risk management.   Members have the opportunity to hear from representatives of agencies such as the FTC, FCC, CFPB and State Attorneys General.

“We are proud to have a strong presence at this important event,” said Kobek. “If you engage with customers, this conference is for you.  It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.

“We are looking forward to moderating the Summit and meeting with our colleagues at PACE to show them our continually updated survey technology which now is mobile friendly with the latest in  text search technology, ” continued Kobek.  “At CustomerCount we know that measurement is the key to managing call center performance, decreasing risk and enhancing customer loyalty.  Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features which are key to risk management.”

About Robert Kobek and CustomerCount

Robert Kobek RRP,  President of Mobius VP, LLC, who developed CustomerCount®,  is a former president and  long term member of PACE.  He is   a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. In addition to PACE, he is a regular presenter at ARDA conventions and events. CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. 

For more information on CustomerCount, visit www.customercount.com

For more information on the PACE Summit visit  http://www.paceassociation.com/p/cm/ld/fid=598

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FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661


CustomerCount® Partners with Sun Hospitality Resort Services

Bob Kobek, Bob Kobek

Will Design and Implement Survey to Measure Employee Satisfaction

INDIANAPOLIS, IN July 14, 2015 – CustomerCount® the online enterprise customer feedback system, is set to design and implement an Employee Satisfaction Survey for Sun Hospitality Resort Services, Myrtle Beach, South Carolina. Sun Hospitality is a provider of housekeeping services to vacation resort properties throughout the central and eastern region of the U.S. The company plans to use the information gathered from the survey to identify and develop strategies to maintain and increase employee loyalty and in turn, capture more customer loyalty.
Current research shows a strong correlation between highly engaged employees and customer loyalty, and Sun Hospitality’s business policy aligns with this belief. The company will use CustomerCount’s® intuitive customer feedback system to collect, measure and report employee feedback. Survey feedback combined with research, will be used to implement the best possible employee engagement for the best employee/customer connection.
According to David Fries, President and Chief Operating Officer, “Sun believes that a spirit of cooperation and a strong sense of accountability among employees provides a positive vacation experience for resort owners and guests. Our use of the CustomerCount system will keep us in touch with our employees who are located in various geographical areas.”
CustomerCount’s® branded, customized online surveys can be adapted to measure any universe from customers and prospects to members and employees. Through the use of innovative, technological architecture, CustomerCount® provides clients with ongoing customized updates to survey content. Report formats and other features are easily and quickly accommodated. Clients can view their data on most any handheld electronic device so data is easily accessible wherever the client may be.

About Sun Hospitality Resort Services
Sun Hospitality Resort Services is a turn-key housekeeping services provider located in Myrtle Beach, South Carolina. The company provides services specific to the needs and conditions of vacation resort properties, offering a complete range of services to meet the housekeeping needs of any vacation resort.
Sun Hospitality is committed to delivering professional and personal accountability while directing the most effect resort services offered in the industry. Visit www.sunhospitality.com

About CustomerCount®
Robert Kobek, President of Mobius VP, LLC, developed CustomerCount®, an enterprise customer feedback system, as a flexible system providing intuitive real time reporting, fast turnaround on updates, and detailed and dynamic data gathering. The comprehensive reporting is used for process and improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. Visit www.customercount.com

FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661