Category Archives: Press Releases

CEP Award nominations deadline extended

EmilyEVC, Avatar

Still Time To Nominate A Customer Engagement Professional

Nominations Deadline Extended for CustomerCount®  Customer Engagement Professional Resort Trades Award

CustomerCount® and Resort Trades magazine announce that nominations for the 4th annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP) will be extended to January 15, 2020.  The individual winner and the winner’s company will be announced in January and featured in Resort Trades in March 2020.

The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry. Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests.

Nominations for Customer Engagement Professional CEP Award
Nominations deadline extended to January 15, 2020

Bob Kobek RRP., president of Mobius Vendor Partners, which created CustomerCount and also initiated the CEP Award says: “As Oscar nominees often say, being nominated is an honor in itself.  We encourage our timeshare/hospitality colleagues to recognize those team members who deal with members, guest, owners and exchangers one-on-one every day and show appreciation for their most important role.”

The nominations process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys. Along with specific quantitative data, narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration.

To submit a nomination, you can complete the online form.

About CustomerCount®  

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information call Bob Kobek, president, on 317-816-6000 and follow them on LinkedIn, Twitter or Facebook.

About Resort Trades

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offers display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com.

What are you waiting for?

EmilyEVC, Avatar

CustomerCount® Customer Engagement Professional Resort Trades Award Nomination Deadline Rapidly Approaching

CustomerCount® and Resort Trades magazine announce that nominations for their annual  CustomerCount Customer Engagement Professional Resort Trades Award (CEP) will close December 31, 2019.  The individual winner and the winner’s company will be announced in January and featured in Resort Trades in March 2020.

The coveted award recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.

The award, in its fourth year,  recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.  Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests. 

These outstanding team members exemplify the highest standards in customer engagement and service.  Judges will review data entered numerically in specific categories of customer and/or member engagement including on-site rating improvements and social media mentions and reviews. Along with the quantitative data  narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration.

Nomination for Customer Engagement Professional CEP Award
Nomination deadline rapidly approaching

The nomination process includes completing an online nomination survey to measure the nominee’s qualifications and qualities. The survey is powered by CustomerCount’s software system which measures and reports customer feedback through branded, customized online surveys.

To submit a nomination, visit CustomerCount or Resort Trades for a link to the entry form. Or fill out the online form.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information call Bob Kobek, president, on 317-816-6000 and follow them on LinkedIn, Twitter or Facebook.

About The Resort Trades

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit www.resorttrades.com.

Nominate your top team members for the CEP Award

EmilyEVC, Avatar

Time to Show Your Gratitude

Thank Your Top Customer Engagement Professional With a Nomination for CustomerCount® Customer Engagement Professional Resort Trades Award

CustomerCount® and The Resort Trades invite you to show your gratitude by nominating top team members for the CustomerCount® Customer Engagement Professional Resort Trades Award (CEP Award). Nominees come from those with customer-facing interactions with resort guests – be that when they arrive on site or in the process of helping to plan and effect their vacation. The Award Program is open to anyone from resort managers to call center representatives; front desk agents to housekeepers or activities staffs.

“This is a unique award,” said Bob Kobek, President of Mobius Vendor Partners, the creators of CustomerCount.  “In the hospitality industry, customer satisfaction rules– and those in customer forward facing roles are key to keeping people happy.  This award is designed to acknowledge those team members who make a difference.”

The award, which has no entry fee, is in its fourth year. It recognizes outstanding people who exemplify the highest standards in customer engagement and service within the timeshare resort/hospitality industry. 

Nomination for Customer Engagement Professional CEP Award

Sharon Wilson, Publisher of The Resort Trades says the publication is “proud to co-sponsor the CEP award with CustomerCount. The CEP Award is designed to honor the folks who make vacations special, from the reservation through the stay. Many of our readers and advertisers are among the participants in the award process. And we encourage everyone in our industry to get involved. ”

The judges will select the most valuable customer engagement professional  within the timeshare resort/hospitality industry based on online nomination surveys measuring the nominee’s qualifications numerically and narratively. The survey is powered by CustomerCount’s software.  Judges will make their assessments in a blind judging process, without knowledge of the individual or their company.

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.

Nominations for the 2019 CustomerCount® Customer Engagement Professional (CEP) Resort Trades Award officially opened September 2, 2019 and will be open until December 31, 2019.  The winner will be announced in March of 2020.

To submit a nomination, fill out the online form.

About CustomerCount®  

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information call 317-816-6000. Follow them on LinkedIn, Twitter or Facebook.

About Resort Trades

Resort Trades’ print edition is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at resort development, management, and travel companies. The eNewsletter, Resort Trades Weekly, consistently has a 20-plus percent open rate and is associated with ResortTrades.com. Resort Trades offers display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. 

CustomerCount Adds Keatext Upgrade to System

EmilyEVC, Avatar

CustomerCount®, leader in online customer feedback management, partners with Keatext to incorporate the option of text analytics into its popular system. Now CustomerCount offers the upgraded version of the Montreal-based company’s sophisticated analysis component as part of its growing suite of services.

CustomerCount clients use Keatext directly through its robust report portal for text categorization, text clustering, concept/entity extraction, production of granular taxonomies, sentiment analysis and document summarization. In simple terms explains Bob Kobek, President of Mobius Vendor Partners, the developer company of CustomerCount, “the process ‘sees’ patterns within comments on the survey and then evaluates and interprets the output delivering precise and actionable interface with our other 70+ reporting templates.”

Keatext takes unstructured data from the verbatim comments from responders and reports them in structured format helping businesses determine which words and phrases are used most often and– in what context. The power of Version2 lies both in the report export capabilities such as user friendly graphs as well as the further breakdown of categories into four primary buckets: Praises, Problems, Suggestions and Questions. The upgrades allow users to pull out data for each component and further cross reference it with others.

Another valuable new tool of Version 2 is the ability to analyze, review and report on the TripAdvisor® survey responses embedded in CustomerCount’s post-stay surveys.

Keatext text analytics V2

Lisa Kobek, Sr. VP/Operations Mobius Vendor Partners (creator of CustomerCount) explains further. “For instance,” she says. “A client sees that ‘front desk reception’ frequently comes up in the comments. They can also see the word ‘slow’ appears in the problem category. By correlating the frequency of the verbiage together or in conjunction with other indicators, the review drills down into specific actionable items to improve customer service.”

“We originally teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience,” said CustomerCount President Bob Kobek. “The recent enhancement is more flexible and helps our clients zero in on the voice of the customer. The new option, combined with CustomerCount’s numeric data, helps them work on constructive problem solving to achieve positive and powerful results.”

Narjès Boufaden the founder and CEO of Keatext adds, “KeatextV2 is bringing customer insights to a higher level of actionability by giving evidence or the context into why customers like or dislike a particular product or service. Uncovering the root causes for dissatisfaction provides effective ways to solve the problem in a way that can truly impact customer experience.”

Existing CustomerCount Keatext subscribers will be offered the upgrade at no cost for a limited time. For a demonstration of the power of CustomerCount and the KeatextV2 contact LisaKobek@MobiusVP.com.

About CustomerCount®

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information call 317-816-6000. Follow them on LinkedIn, Twitter or Facebook.

About Keatext

Keatext is a cost-effective, cloud-based app that quickly gives businesses a picture of their entire interaction with their customers, across all touch points so they can take the right action. Keatext uses natural language processing technology to analyze unstructured customer feedback
such as customer comments, product reviews, call center transcripts and open-ended survey responses. Learn more at www.keatext.ai or follow them on Twitter.

Customer Engagement Award Judges Announced

EmilyEVC, Avatar

CustomerCount® and The Resort Trades have announced the selection of a distinguished panel of judges for the Annual CustomerCount Customer Engagement Professional Resort Trades Award (CEP).  The panel includes highly respected and knowledgeable timeshare/resort hospitality professionals from various disciplines who have agreed to review entries into the coveted award program:

  • Scott Bahr (Principal, SB Consulting)
  • Howard Bendell, RRP (Principal, Bendell Resort Consulting)
  • Ed McMullen Sr., RRP (Senior Partner, McMullen Development)
  • Angela Ward (Corporate General Counsel, Mastercorp)
  • Darla Zanini, RRP (DSZ, Inc.) (formerly EVP, ARDA)

Nominations for the 2019 CustomerCount Customer Engagement Professional Resort Trades Award officially opened September 2, 2019 and will be open until December 31, 2019.  The winner will be announced in March of 2020.

  • Darla Zanini Customer Engagement Professional Award Judge
  • Howard Bendell Customer Engagement Professional Award Judge
  • Ed McMullen Customer Engagement Professional Award Judge
  • Angela Ward Customer Engagement Professional Award Judge
  • Scott Bahr Customer Engagement Professional Award Judge

Distinguished Panel Will Review Blind Entries

The judges will select the most valuable customer engagement professional within the timeshare resort/hospitality industry based on online nomination surveys designed to measure the nominee’s qualifications numerically and narratively. The survey is powered by CustomerCount’s software.  Judges will make their assessments in a blind judging process, without knowledge of the individual or their company.

The award, in its fourth year, recognizes outstanding leaders who exemplify customer engagement within the timeshare resort/hospitality industry.  Qualified people most likely will be resort managers, assistant managers, front desk folks and customer service team members who are in daily contact with members and guests.  

These outstanding team members exemplify the highest standards in customer engagement and service.  Judges will review data entered numerically in specific categories of customer and/or member engagement including on-site rating improvements and social media mentions and reviews. Along with the quantitative data  narrative descriptions with anecdotes and stories to support the nomination will also be taken into strong consideration.

The winning customer engagement professional and their company/resort will be profiled in the March issue of Resort Trades. Two trophies will be presented; one for the company and one for the individual CEP.

To submit a nomination, visit Resort Trades for a link to the entry form or fill out the online form.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information call the team on 317-816-6000. Follow their regularly updated blog, or on Twitter and Facebook.

About Resort Trades

Resort Trades’ print edition is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at resort development, management, and travel companies. The eNewsletter, Resort Trades Weekly, consistently has a 20-plus percent open rate and is associated with ResortTrades.com.

Resort Trades offers display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders.