CustomerCount teams with Noble Systems

EmilyEVC, June 6, 2019

Noble Agent Gamification Solution Integrated Into CustomerCount’s Enterprise Feedback System

CustomerCount has teamed with Noble Systems, the global leader in omnichannel contact center technologies, to launch yet another enhancement to CustomerCount’s enterprise customer feedback system. The new addition to CustomerCount’s capabilities is the integration of Noble Gamification software.

Noble Gamification solutions increase productivity, reduce employee turnover, and improve customer satisfaction. Noble Systems provides innovative solutions for Contact Center, Workforce Engagement, and Analytics. CustomerCount provides the measurement of Key Performance Indicators (KPI’s); when the two are measured together the insight from the customer becomes the centerpiece of a companywide reward and recognition program.

Gamification is the application of game-design elements and game principles in non-game contexts. It can also be defined as a set of activities and processes to solve problems by using or applying the characteristics of game elements. Noble’s Gamification solution, Frost & Sullivan’s recipient of the 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions, may be leveraged with a complete set of contact center, workforce engagement, and analytics technologies.

According to Robert Kobek, RRP, CustomerCount’s president said, “Gamification in business really took off in the contact center environment and Noble Systems has been on the forefront of its development. CustomerCount’s technology and Noble Gamification tools are an excellent fit. Working together they provide an immediate impact on team motivation and strategy, making the most of every customer interaction.”

For employees, motivation impacts everything. Motivated employees deeply impact efficiency, cost and overall expense. Integrated with CustomerCount’s Enterprise Feedback Solution, CustomerCount’s clients now have the opportunity to further increase productivity and financial performance.

Noble’s SVP Sales and Marketing Chris Hodges says “Organizations are now able to leverage insightful customer feedback and gamification. Pairing CustomerCount’s intelligent Voice of the Customer (VOC) platform with the Noble Gamification solution creates a direct integration to provide organizations with the ability to leverage game mechanics across all employees and across all customer interactions. Every interaction now becomes an opportunity to grow employees and create a customer experience that will surely escalate customer evangelism, resulting in more holistic purchases and greater lifetime value.”

Kobek adds, “Our goal is to ensure that our clients have what they need to make successful business decisions and increase productivity. With the addition of Noble’s innovative solutions for Employee Engagement we’ve stepped up our offerings in yet another way by enhancing that unique interaction between agent and customer.”

About Noble Systems

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day.

Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, process automation, workforce management, and gamification. With a portfolio of 190+ patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.

CustomerCount to sponsor AMDETUR convention 2019

EmilyEVC, May 21, 2019

CustomerCount has joined the distinguished group of tourism, hospitality and resort timesharing companies sponsoring the AMDETUR convention May 21-23 at the Mazatlán International Center, Mazatlán, Sinaloa, Mexico.

AMDETUR (The Mexican Association of Tourism Developers) has been instrumental in promoting a common front focusing on defining an appropriate regulatory framework to allow the growth of the Mexican real estate tourism industry.

This will be the third year that CustomerCount is the official event feedback system for the convention. Attendees will be given several opportunities to provide their opinions on the entire experience from beginning to end.

According to Carlos Marchi, CustomerCount’s Executive Vice President of Sales for Mexico and Latin America: “AMDETUR attendees come from Mexico, North America, the Caribbean and Latin America. Since the feedback system is fluent in 40 languages, it is extremely advantageous in gathering information and reporting back to the convention management team.”

Robert Kobek, President of CustomerCount said “CustomerCount’s presence in Mexico, the Caribbean and Latin America is in growth mode. We are glad to support the work of AMDETUR by sponsoring a breakfast and are pleased to have the opportunity to introduce our survey system along with all of its recent upgrades and enhancements to attendees at this event.”

About AMDETUR

The Mexican Resort Developers’ Association (AMDETUR) is a tourism industry organization that acts as a liaison between federal, state, and municipal authorities and private enterprise in the timeshare and vacation ownership sector, a part of the tourism industry that has seen a steady growth of 4% a year since 2009.

AMDETUR works for the defense of common interests of its members, by promoting capital investment in growing tourism in Mexico, serving as a consultation body for government authorities, collaborating with public agencies and private enterprise in promoting training program and creating channels of communication for the purpose of unifying and harmonizing criteria for private sector participation.

The Mexican Resort Developers’ Association (AMDETUR) was founded on July 13, 1987 (30 years ago) and represents 90% of resort developers in investors in the Mexican Timeshare and Vacation Ownership industry.

These include exchange companies, investors, sellers, operators, real-estate brokers, law firms and consultants. It has a nationwide presence through local chapters in Mazatlán, Los Cabos, Puerto Vallarta-Riviera Nayarit, Manzanillo, Acapulco, Ixtapa-Zihuatanejo, Cancun-Mayan Riviera, and Cozumel.

A Spanish version of this press release is available here:

AMDETUR 2019 Press Release Spanish Download

Bob Kobek to moderate CARE compliance panel

EmilyEVC, May 3, 2019

President of Indianapolis-based Mobius Vendor Partners Robert A. Kobek RRP, will moderate a panel discussion entitled “Compliance in the Year of Class Action Litigators” at this year’s C.A.R.E. Conference.

The C.A.R.E. ( The Cooperative Association of Resort Exchangers ) will be held at The Westin Indianapolis in Indiana May 4-7, 2019.

Bob Kobek will join other travel and hospitality industry experts at the two day timeshare-focused conference. Other speakers include Linda Mayhugh (president of C.A.R.E.), Ian Nicolini (Vice President, Indianapolis Economic Development), Gregory Crist (CEO, Association of Vacation Owners) and Dave Heine (President, Timeshare Escrow and Title) to name a few.

“We are proud to welcome C.A.R.E. attendees to our home town,” said Bob Kobek. “And I’m pleased that C.A.R.E. understands the challenges of compliance, whether it be ADA or marketing outreach. Our organization and our industry partners can offer guidance on how playing by the rules actually increases profitability.”

Bob-Kobek-compliance-CustomerCount — Bob Kobek will be moderating a panel about compliance at the CARE convention, May 2019

With over 30 years working with contact centers, telemarketing and marketing organizations, Bob Kobek is a talented moderator and an expert in global compliance. With his depth of expertise, he keeps a panel discussion moving along ensuring speakers share fresh quality content. The objective is to help attendees learn how to maximize their results while staying within the ever-changing, complicated compliance guidelines.

Many of the conference attendees use the CustomerCount cloud-based Enterprise Feedback Solution to provide them with real-time data through robust customized reports. CustomerCount was created by Mobius Vendor Partners (MVP), a well-known business process design, management and performance improvement company.

About C.A.R.E.

C.A.R.E. (Cooperative Association of Resort Exchangers) is a trade association established in 1985. It was formed by representatives of timeshare resorts who found that by exchanging vacation inventory among themselves, they were better able to satisfy their owners with increased vacation opportunities. Today, member companies are also able to utilize inventory and generate revenue through wholesale rentals, while continuing to offer expanded exchange and fulfillment options.

About Mobius Vendor Partners

Founded in 1999, Mobius Vendor Partners (Mobius) is a business process design, management and performance improvement company with personnel committed to excellence in assessment and deployment. We help our client organizations increase efficiency and effectiveness to gain positive, bottom line impacts. At Mobius, we provide solutions whose immediate or forecasted impacts are measurable in quantitative and/or qualitative terms. We work with our clients to identify the key performance indicators related to our solutions and develop processes/systems for effective reporting.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities. It supports process improvement efforts, builds customer loyalty and improves ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. Follow them on LinkedIn or Facebook.

CustomerCount, Keatext Text Analytics Partnership Enhances Actionable Feedback Data

Bob Kobek, August 3, 2016

CustomerCount^SMAdds Text Analytics to More Fully Support Business Intelligence

New Reporting Component Takes Unstructured Data Verbatim Comments and Creates Sentiment Analysis

INDIANAPOLIS, IN (August 1, 2016) – CustomerCount^SM, the online customer feedback management system, has teamed with Montreal based-Keatext, to incorporate the option of text analytics into its popular system.

“By capturing unstructured data and reporting it in a structured format, businesses can determine which words and phrases are used most often and– in what context,” says Bob Kobek, President of CustomerCount. “We teamed with Keatext not only because of its ease of use and seamless integration into our existing platform—but also because we share the same philosophy of continually improving the customer experience thereby ensuring greater customer engagement.”

CustomerCount will use the new enhancement for text categorization, text clustering, concept/entity extraction, production of granular taxonomies, sentiment analysis and document summarization. In simple terms explains Kobek “the process ‘sees’ patterns within comments on the survey and then evaluates and interprets the output.”

Charles-Olivier Simard, Vice President of Keatext says “We are extremely pleased that CustomerCount has selected us as their partner. They understand that there is a gold mine of important information in people’s verbatim comments. Keatext will help them unlock that valuable feedback and make it easy to translate into actionable items to improve customer experience.”

“Our goal is to embrace a fully engaged customer who is satisfied and loyal to a product or service. A tool that taps into language nuances is a substantial asset in this quest,” adds Kobek.

About CustomerCount^SM

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount

About Keatext

Keatext is a cost-effective, cloud-based app that quickly gives businesses a picture of their entire interaction with their customers, across all touch points so they can take the right action. Keatext uses natural language processing technology to analyze unstructured customer feedback such as customer comments, product reviews, call center transcripts and open-ended survey responses. Learn more at www.keatext.ai or follow them on Twitter @KeatextAI.

Contact: Robert Kobek, RRP

317-816-6000 Ext. 100

Media Contact: Georgi Bohrod

619-255-1661

CustomerCountSM CEP PACE Member Award Nominations Open February 1, 2016

Bob Kobek, January 22, 2016

To Nominate now http://pace.cccepaward.com

INDIANAPOLIS, IN January 20, 2016 – CustomerCount℠ has announced it will sponsor and present an award recognizing outstanding members of the customer engagement profession.

This award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association of Customer Engagement (PACE) Member company for the individual’s performance during the 2015 calendar year. Two trophies will be presented. One for the company and one for the individual CEP.

Nominations should focus on the performance of team members who have contributed to the success of the company in an exceptional manner. Areas of contribution can be multi-channel including phone, email, and click to chat, and/or any customer contact. This includes all customer engagement professionals. (Examples: supervisors, CSRs, TSRs, team leaders or any customer-facing professional) and is particularly geared toward frontline staff members.

According to Robert Kobek, President of CustomerCount, the nomination process will include completing an online nomination survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this new award.”

Included in the survey format for entry, nominators must also provide detailed insight regarding the team member’s performance and contribution showing how the nominee’s efforts and achievements have impacted the team, company, and/or community.

“We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master. At CustomerCount we want to honor an individual who has shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.

Nomination forms will be available on February 1, 2016 and be accessed by visiting http://pace.cccepaward.com. All nominations must be received by close of business, EST, Friday, March 18, 2016. The CustomerCount CEP PACE Member Award will be presented at the 2016 PACE Convention and Expo in Orlando Florida, April 3-6 at the Rosen Shingle Creek Resort in Orlando, Florida. A representative of the nominating company must be registered and in attendance to accept the award.

For more information about how to submit a nomination for the CEP Award contact Tom Chandler at: tomchandler@customercount.com