Customer Feedback text analytics – when words matter

Customer Feedback text analytics – when words matter

Customer Feedback text analytics – when words matter

Actionable insights from customer feedback survey responses By John Heffernan, WRAP Partner and associate at EVC Marketing Words are everywhere, written, spoken, in books, magazines, films and TV, advertising, billboards, and of course, on smartphones phones, laptops,...
CustomerCount Adds Keatext Upgrade to System

CustomerCount Adds Keatext Upgrade to System

CustomerCount®, leader in online customer feedback management, partners with Keatext to incorporate the option of text analytics into its popular system. Now CustomerCount offers the upgraded version of the Montreal-based company’s sophisticated analysis component as...
Add Keatext analytics to your marketing strategy

Add Keatext analytics to your marketing strategy

By Emily Collins, WRAP partner and CEO of EVC Marketing Wouldn’t it be fun to know what your customers think of your product or service? A survey with structured, well-written questions and simple, clear answers provides you with actionable and understandable data....
Reflections on a text analytics webinar

Reflections on a text analytics webinar

By Georgi Bohrod, RRP (WRAP Partner) and CEO of GBG & Associates Recently I had the opportunity to attend an informative webinar presented by CustomerCount® and Keatext. CustomerCount invited all of their clients and some other colleagues to attend. This was a...

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