Customer Feedback Management & Data Types 2
Based on the work of Anita Toth in her article: Ultimate Guide To Customer Feedback In this second article in our mini-series Guide to Customer Feedback and Data Types, we consider what Anita Toth calls medium and deep data. Unlike the general data collected through...
A guide to customer feedback and data types
Based on the work of Anita Toth in her article: Ultimate Guide To Customer Feedback For many businesses, customer feedback is a “nice-to-have” activity that they never get around to implementing. Others are not interested in asking the question, “What don’t you like...
Town Hall considers customer satisfaction & engagement
On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall with Lisa Kobek and Sean Coogan. The focus of this event is to assist resort operators to maintain communications with owners to increase customer satisfaction and engagement. A...
Making the most of consumer touch points
by Bob Kobek, president of CustomerCount® There are many consumer touch points a resort property can have with their owners, guests and renters. Reservations must take place whether that is done online or via telephone. And this interaction and customer engagement...
