Bob Kobek Vlog 5 – Employee Experience (EX)
October 29, 2020: CX + EX = Success External #customerexperience (CX) + internal #employeeexperience (EX) equals success. COVID has changed the way we view customer experience and service. But what about employees – the internal experience team? There’s been a...
EX: where external + internal customer loyalty pays
The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that doesn’t make it any less relevant, especially in these COVID-dominated times....
Data Management: Are you capturing the right information?
By David Stroeve, CEO ADS Consulting Services Data management has become more critical than ever before due to the rapid speed of change and innovation. Managing data effectively requires having a data strategy and reliable methods to access, integrate, and prepare...
Explaining the Net Promoter Score (NPS)
By John Heffernan, EVC Marketing During a recent webinar, Do You Have A Five-Star Reputation, Bob Kobek, President of CustomerCount explained the unsatisfactory reliance by a business on star ratings and reviews. Let’s be honest. Fake reviews, unwarranted poor reviews...
