Customer Feedback Management & Data Types 2
Based on the work of Anita Toth in her article: Ultimate Guide To Customer Feedback In this second article in our mini-series Guide to Customer Feedback and Data Types, we consider what Anita Toth calls medium and deep data. Unlike the general data collected through...
Engaging owners through feedback tools
If you missed the presentation from Lisa Kobek, EVP Client Services and Operations at CustomerCount®, at the recent Resort Trades Town Hall, you can view and download it here. Engaging Owners Through Feedback Tools from Emily Collins Download the presentation here:...
CEP Award Finalist Focus on Roger Bennett
By Georgi Bohrod, RRP – Reprinted from Resort Trades magazine, with permission After the judges reviewed the nominations for the Fourth Annual CustomerCount® Customer Engagement Professional Resort Trades Award (CEP Award), they were faced with an enviable...
Town Hall considers customer satisfaction & engagement
On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall with Lisa Kobek and Sean Coogan. The focus of this event is to assist resort operators to maintain communications with owners to increase customer satisfaction and engagement. A...
