Why you should measure your Customer Effort Score
by Emily Collins, WRAP Partner and principal at EVC Marketing With a range of customer satisfaction metrics available, there is one that is often overlooked – the customer effort score. In a time when customer loyalty is more important than ever, this metric...
The business benefit of customer service awards
By Yuri Duncan – WRAP Partner and CEO of Buchanan Creative Services Much has been written about the overwhelmingly positive results of using customer service awards to recognize your employees. However, what are the positive and negative impacts to your...
CEP Nominations Deadline – what are you waiting for?
CustomerCount Customer Engagement Professional Resort Trades Award Nominations Deadline Rapidly Approaching CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award...
How to write a great CEP nomination
By Yuri Duncan, WRAP Partner and CEO, Buchanan Creative Solutions In a previous blog, I talked about the power of a well-written nomination, and how meaningful it can be to the recipient. Today, I’d like to revisit this subject from the perspective of how to write a...
