Bob Kobek Vlog 4 – Data Management

Bob Kobek Vlog 4 – Data Management

Bob Kobek Vlog 4 – Data Management

October 16, 2020: Data Management – are you collecting the right information? Data management has become more critical than ever before due to the rapid speed of change and innovation. Managing data effectively requires having a data strategy and reliable...
Bob Kobek Vlog 3 – Contact Centers

Bob Kobek Vlog 3 – Contact Centers

In this blog, Bob Kobek addresses the contact center sector. He asks the question: how is your contact center really doing? And suggests metrics such as the NPS and the CES which can be used to hold staff accountable....
Bob Kobek Vlog 2 – The New Normal

Bob Kobek Vlog 2 – The New Normal

CustomerCount president, Bob Kobek, talks about how in “The New Normal” businesses should outsource their work and suggests three questions you should ask vendors. Do they answer the phone? Do they give you what you want? Are they going to raise the price...

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