Data Management: Are you capturing the right information?
By David Stroeve, CEO ADS Consulting Services Data management has become more critical than ever before due to the rapid speed of change and innovation. Managing data effectively requires having a data strategy and reliable methods to access, integrate, and prepare...
Bob Kobek Vlog 3 – Contact Centers
In this blog, Bob Kobek addresses the contact center sector. He asks the question: how is your contact center really doing? And suggests metrics such as the NPS and the CES which can be used to hold staff accountable....
Bob Kobek Vlog 2 – The New Normal
CustomerCount president, Bob Kobek, talks about how in “The New Normal” businesses should outsource their work and suggests three questions you should ask vendors. Do they answer the phone? Do they give you what you want? Are they going to raise the price...
The importance of social listening on review sites
To be clear, every individual you have business interaction with talks. For every transaction, communication, purchase or no purchase, there are many ways your customers share their pleasure or displeasure about their experience. And, there is a wealth of ways you can...
