Bob Kobek Vlog 6: CX questions

Customer Experience (CX) has a higher priority today among customers than product or price. The only way to know if your business is succeeding in its CX strategy is by monitoring, measuring and managing the process.

In his latest Vlog, president Bob Kobek explains how one of the best ways to enhance your CX is with a customer feedback survey that incorporates multiple CX questions and types, doesn’t ask “So what?” questions, is engaging and provides data that is reportable AND actionable.

As Bob explains building a successful feedback survey is part art/part science. So, if you’d like assistance with your Customer Experience strategy and developing the right CX questions, let CustomerCount help. With over 20 years’ experience in customer feedback management, the team certainly knows a thing or two about customer experience surveys.

To find out more, contact Bob Kobek today on 317-816-6000 or by email at bobkobek@customercount.com. You can read our latest article on CX surveys: Part art/part science here.

 


 

 

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