In this blog, Bob Kobek addresses the contact center sector. He asks the question: how is your contact center really doing? And suggests metrics such as the NPS and the CES which can be used to hold staff accountable.
In this blog, Bob Kobek addresses the contact center sector. He asks the question: how is your contact center really doing? And suggests metrics such as the NPS and the CES which can be used to hold staff accountable.
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