In order to better understand the overall experience a consumer has with your brand, you need granular survey data by incorporating multiple question types.
Use every aspect of your customer feedback surveys to build brand awareness, reinforcing the message they should purchase your product again in the future.
President Bob Kobek looks at the reasons why you might be getting low response rates to your surveys and suggests some small changes that can have a big impact.
Proper customer care will produce referrals, increase traffic and cause money to flow. It minimizes complaints and creates efficiencies. So why the resistance amongst business managers today?
We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.
CustomerCount has been included in the 2020 CIO Review listing of 20 companies at the forefront of providing Customer Experience Management Solutions.
CustomerCount integrates Litigator Scrub® to identify and remove repeat litigators and class action lawyers in SMS survey distribution.
With increased caution due to Covid-19 CustomerCount® will continue to provide our high level of customer service and assure we take your needs into account.
William Mitchell/General Manager, Atrium Resort by VSA Resorts Selected as Winner of CustomerCount® Customer Engagement Professional Resort Trades Award.