Use multiple question types for granular survey data
In order to better understand the overall experience a consumer has with your brand, you need granular survey data by incorporating multiple question types.
How to build brand awareness with surveys
Use every aspect of your customer feedback surveys to build brand awareness, reinforcing the message they should purchase your product again in the future.
How to improve survey response rates
President Bob Kobek looks at the reasons why you might be getting low response rates to your surveys and suggests some small changes that can have a big impact.
Why you should care about customer care
Proper customer care will produce referrals, increase traffic and cause money to flow. It minimizes complaints and creates efficiencies. So why the resistance amongst business managers today?
3 reasons customer satisfaction surveys fail
We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.
CustomerCount’s Platform recognized by CIO Review
CustomerCount has been included in the 2020 CIO Review listing of 20 companies at the forefront of providing Customer Experience Management Solutions.
CustomerCount Adds Extra SMS Survey protection
CustomerCount integrates Litigator Scrub® to identify and remove repeat litigators and class action lawyers in SMS survey distribution.
Covid-19: Business as usual
With increased caution due to Covid-19 CustomerCount® will continue to provide our high level of customer service and assure we take your needs into account.
William Mitchell Winner of CustomerCount® CEP Award
William Mitchell/General Manager, Atrium Resort by VSA Resorts Selected as Winner of CustomerCount® Customer Engagement Professional Resort Trades Award.
