EX: where external + internal customer loyalty pays
The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that doesn’t make it any less relevant, especially in these COVID-dominated times....
On-Site Service Request Concierge Web App improves CX
CustomerCount’s On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.
Bob Kobek Vlog 4 – Data Management
Bob Kobek’s weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data?
Data Management: Are you capturing the right information?
ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.
Bob Kobek Vlog 3 – Contact Centers
In his latest vlog, Bob Kobek explains the importance of metrics such as the NPS and CES in contact centers to improve accountability.
Bob Kobek Vlog 2 – The New Normal
Bob Kobek talks about how in “The New Normal” businesses should outsource their work and suggests three questions you should ask vendors.
Customer Feedback Management & Data Types 3
In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis.
Explaining the Net Promoter Score (NPS)
Find out more about the Net Promoter Score, a simple metric which is used to determine the loyalty of customers based on whether they would recommend you to a friend or colleague.
Customer Feedback Management & Data Types 2
The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques.
