Bob Kobek Vlog 6: CX questions
Customer Experience (CX) has a higher priority today among customers than product or price. The only way to know if your business is succeeding in its CX strategy is by monitoring, measuring and managing the process. In his latest Vlog, president Bob Kobek explains...
CX surveys: Part art/part science
It is believed by many that today Customer Experience (CX) has a higher priority among customers than product or price. Customers are looking for the best experience from businesses from whom they wish to purchase. They want: Quick and easy customer service; Health...
2020 CEP Award Nominations Open
November 17, 2020; Indianapolis, IN & Greater Nashville Corridor, TN – In 2020, individuals in the timeshare resort and vacation ownership industry have out-performed all previously set records when it comes to customer engagement, overcoming the extreme pressure...
