Employee Experience vs Employee Engagement
Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand.
Bob Kobek Vlog 6: CX questions
In his latest Vlog, president Bob Kobek explains the type of CX questions you should be asking and the ones you should avoid.
CX surveys: Part art/part science
It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process.
2020 CEP Award Nominations Open
It has been announced that nominations will open for the 2020 Customer Engagement Professional (CEP) Award on December 1, 2020 and close on January 14, 2021.
The importance of text analytics for timeshare resorts
Unstructured survey questions are where resorts will find the real answers when looking at their customer experience and the latest text analytics software can help uncover the true meaning.
Happy 21st Birthday Mobius Vendor Partners
Happy 21st birthday Mobius Vendor Partners. Our cornerstones of Assessment, Design, Deployment and Management are the most precise way of determining the best possible solutions.
CX measurement for ultimate accountability
CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.
Bob Kobek Vlog 5 – Employee Experience (EX)
Find out the importance of coupling your customer experience (CX) with your employee experience (EX) in this latest Vlog from Bob Kobek.
EX: where external + internal customer loyalty pays
The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that doesn’t make it any less relevant, especially in these COVID-dominated times....
