Matt Morris promoted to Mobius Vendor Partner’s Director of Information Systems and Operations Management (ISOM)

Matt Morris, Matt Morris

INDIANAPOLIS, IN (February 5, 2014) – Mobius Vendor Partners (MVP) an Indianapolis-based company that provides business process management and on line customer experience survey systems to companies, associations and non-profit organizations has promoted Matthew R. Morris to Director of Information Systems  and Operations Management (ISOM). Previously he held the position of Manager of ISOM.

His duties will be to direct the technology aspects of CustomerCount℠, the ground breaking on-line feedback system for monitoring and measuring the sales, guest and resort experiences. He will direct survey deployment for MVP’s clients, IT infrastructure and overseeing website development.

“As our survey system has grown in popularity, so have Matt’s responsibilities.  He was key to making CustomerCount upgrade its popular survey system to enable device recognition for mobile devices as well as implementing the recent addition of text capability,” said Bob Kobek, RRP, President of Mobius Vendor Partners. “Now that we have integrated the technology to make CustomerCount compatible with smartphones and tablets, survey invitations  can be accessed  not just 24/7 but from anywhere.  Much of that is due to Matt.”

CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing customized updates to survey content, report formats and other features are easily and quickly accommodated.

Matthew holds a Bachelor of Science in Information Systems from Ball State University.   He also holds a specialized Recording Arts Degree from Full Sail University in Winter Park, Florida.  Prior to joining the MVP-Customer Count team in 2009, Matthew worked in the entertainment industry as a recording engineer and later as a live sound and lighting technician.

Matt Morris, who is also CompTIA  A+ N+ Certified, makes his home in Indianapolis. While in the entertainment industry Matthew was able to earn a screen credit for a major motion (Bats by Destination Films) picture release and several album credits.

Mobius Vendor Partners is a fifteen year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Follow their blogs at http://www.customercount.com/blog/ or follow them on Twitter @CustomerCount or facebook.com/CustomerCount.  For more information visit www.customercount.com or call 317-816-6000.


Mobius Vendor Partners (MVP) Adds Lisa Kobek – Becomes Executive Vice President, Client Services and Operations

Matt Morris, Matt Morris

INDIANAPOLIS, IN (February 3, 2014) – Mobius Vendor Partners (MVP) an Indianapolis-based company that provides business process management and on line customer experience survey systems to companies, associations and non-profit organizations has named Lisa Kobek Executive Vice President, Client Services and Operations. 

Lisa’s career experience has spanned the for-profit and not-for-profit worlds, with a primary focus in the areas of leadership, client service/donor relations, strategic and tactical planning, process improvement and operations.  Her mission at MVP will be to manage day to day operations regarding CustomerCountthe company’s online enterprise customer feedback management system.  She will also head up customer service and client relations for the popular survey system.

Mobius Vendor Partners developed CustomerCount system for a major client and now makes the platform and services available to companies throughout the world in over 40 languages.

With over 20 years’ experience in the leisure travel/hospitality industry (predominantly with RCI), Lisa brings a wealth of expertise to MVP and CustomerCount.  When she left RCI as Vice President of Resort Services her responsibilities included servicing of nearly 1,200 resort affiliates located throughout the U.S. and Caribbean.

‘At the rate we are growing it became abundantly clear that we needed an expert to manage this client growth,” said Bob Kobek, RRP, President of Mobius Vendor Partners.  “There is no one more familiar with our product and the resort industry than Lisa Kobek. In addition, as we move into various other segments outside of travel and hospitality, her expertise will help guide us in that direction as well.”

Immediately prior to joining Mobius, Lisa served as the Executive Director of The Children’s TherAplay Foundation, Inc., (TherAplay) a not for profit outpatient pediatric rehabilitation clinic providing physical and occupational therapies for central Indiana children with special needs.  As TherAplay’s Executive Director Lisa was responsible for implementing strategic direction, ensuring excellence in program delivery and operations, fundraising/donor relations, building community awareness/support and effective fiscal management.  Lisa’s other not for profit organizational experience includes serving as the Director of Development for Christel House International, Inc., an international children’s charity.  She holds a Bachelor of Science in Business Administration from Butler University.

Mobius Vendor Partners is a fifteen year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Follow their blogs at http://www.customercount.com/blog/ or follow them on Twitter @CustomerCount or facebook.com/CustomerCount.  For more information visit www.customercount.com or call 317-816-6000.

For more information visit www.mobiusvp.com  or www.customercount.com or call 317-816-6000.

 

Contact:
Bob Kobek
317.816.6000 extension 100
Media Contact: Georgi Bohrod
619-255-1661


Big Data at work in the airline industry

Matt Morris, Matt Morris

Big Data at work in the airline industry

This is a great example of what Big Data can do. And, it is about the airline industry!

Airlines promise a return to civility, for a fee

NEW YORK (AP) – Airlines are introducing a new bevy of fees, but this time passengers might actually like them.

Unlike the first generation of charges which dinged fliers for once-free services like checking a bag, these new fees promise a taste of the good life, or at least a more civil flight.

Please click here to read the entire article.


Why Another Newsletter

Matt Morris, Matt Morris

bob

Why Another Newsletter
By: Robert A. Kobek, RRP, President
CustomerCountSM

Welcome

I receive several online newsletters every day from various sources, some of those sources I do business with, others mildly interesting and the bulk of them just down right intrusive and nothing germane about them (to me).

Why is this newsletter any different? Other than the fact that it comes from us, we intend to create meaningful content that is useful to you, and perhaps from time to time create some controversy.

We are all about providing insight into the key elements that provide growth to your business and in future issues we hope to demonstrate the importance of capturing information that is actionable. Indicators such as:

 Quality
 Customer Engagement
 Customer Enhancement
 Customer Loyalty
 Process Improvement
 Workforce Management
 Training Needs

And as much information as we can provide for you that you might get elsewhere but don’t have the time to look.

It is about the money! It is about how you can touch customers and prospects for less than $0.25, gain meaningful feedback and leverage the information to gain efficiencies in such a way that they are accountable.

Of course, you may not want to know in which case, good luck. While your competitors are paying attention and you are asleep at the switch, wondering why and what happened to your loyal customers they will be passing you by like a golf ball sitting in a fairway after a short drive.

So what? The real “so what” is that we fully intend to make this regular communication to you with the sincere hope that you will engage, take us on, agree or disagree, give us feedback (after all, that is the business we are in).

About Customer Count:

Customer Count is a flexible customer feedback solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line.

CustomerCount is a feedback system, it is online and it is open for business 24 hours a day, 7 days a week and 365 days a year.

It is robust; it is a platform that becomes your platform, assuming you want to hear what is being said about you by your customers and prospects before it hits Facebook, Linked In and Twitter. It is also a method of measuring performance, quality and training, as well as compliance and employee satisfaction.

And it is SaaS, making it easy to use, easy to get into and easy to stay with not capital outlay and nothing to install. IT groups like it because it requires little of their time, unless of course yours is the IT group that believes they can “build it themselves”, which requires management and more cost.


Communities are Relevant

Matt Morris, Matt Morris

bob

Communities are Relevant
By: Robert A. Kobek, RRP, President
CustomerCountSM

It seems there has been a barrage of information and monetization and promotions surrounding the word “Community.” I hear it all the time and because as a believer of creating and working within communities as a marketing and sales vehicle, I am perhaps a bit more acute listener in the use of the word than most.

In our efforts to establish and maintain our business, we identify certain markets as “verticals,” like health care or time share or loyalty companies. We design marketing and sales plans to reach into those industries yet we forget one very important element. They are more than a vertical inside an industry they are also members of a community, with like-minded goals and concerns.

We also cater to verticals that may surround more personal choices like ethnicity, economic status, job description, LGBT, or any myriad of unending traits that cause us all to be a member of something, even a neighborhood.

I recently had the very high pleasure of a forum that had Francis Gaillard as the keynote that was followed up by a working session dealing with “co-creation” (think Nike + Community). That session was the spark, the catalyst of an awakening that put the whole “vertical market” into a new thought process.

Walking the talk is not an empty phrase. If you are intending to focus on a vertical, you might think about being a member of the community. After all, to be relevant, you have to relate.