91 percent of unhappy customers will never purchase good or services from you again.

Become a CustomerCount partner

If you'd be interested in becoming a CustomerCount partner, working with a team of professionals in the customer feedback management and survey solutions field, then contact Bob Kobek today.

WRAP Partners

WRAP (Worldwide Research Analytics Program) is a group of independent minds brought together by CustomerCount to offer additional expertise to clients. WRAP partners bring valuable, professional experience in a variety of fields to provide greater insight to their survey results and make strategic recommendations.

Location: USA, Central America, Europe

GBG & Assoc.

Public Relations and Branding

Georgi Bohrod RRP, principal of GBG & Associates, has created a wealth of tactical marketing, advertising and public relations plans. Her role in changing the  perception of the timeshare industry is widely acknowledged. She also influences the success of trade associations, legal and other professional services. A founding member of the board of directors of WIN (Women in the Industry) - now known as ARDA WIN Advantage - and a member of numerous ARDA committees, GBG has received awards for collateral material design, interactive media design and public relations campaigns.

Location: San Diego, CA


Howard Bendell

Howard Bendell CustomerCount WRAP Program

Qualitative Analysis

Howard A. Bendell, RRP, is an independent resort advisor who brings more than 25 years of combine resort real estate ownership experiences to aid his clients and provides qualitative analysis services for WRAP. Throughout his career, Bendell has been actively involved in the development and implementation of key strategic initiatives, new programs and products. His areas of specialty include consumer-centric industry research and the design and implementation of flexible use vacation products.

Location: Miami & Fort Lauderdale


John Locher

John Locher CustomerCount Wrap Program

Executive Reports

John Locher is founder of Locher & Associates, a consulting services firm specializing in membership/owner engagement, secondary market for vacation ownership, business efficiencies from data analysis, life cycle marketing and business development. A strategic and tactical leader, he headed up ARDA's Technology Group for the meetings committee from 2007-2016 and has actively served the industry with integrity since 2002. he has established key relationships and built partnerships fro technology, hospitality, travel and online companies. Since the mid-90s he has helped clients increase revenue and transactions, developed multi-channel marketing success, and established strategies and tactics to achieve revitalized goals.

Location: Seattle, WA


EVC Marketing Communications

Emily Collins EVC Marketing

Reputation Management & Digital Marketing

Emily Collins, principal of EVC Marketing Communications, has more than 25 years' experience in the timeshare marketing arena. Over the past 10 years, the EVC Marketing team has provided digital marketing services and developed reputation management strategies for resorts and industry service providers. Critical to EVC Marketing's success is the team's skill, experience and understanding of the challenges facing resorts offering timeshare and vacation rental products. The team offers exceptional digital marketing knowledge from a highly capable team of designers, technicians and specialists in reputation marketing, paid search, social media, design, website design, video creation, content marketing, email marketing and more.

Location: Rutland, UK and St Philip, Barbados


Association Membership

Professional Association for Customer Engagement (PACE)


PACE is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. We promote our members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.

AA-ISP The Global Inside Sales Association


The AA-ISP is a worldwide association dedicated to the advancement of the Inside Sales Profession. Our members include Sales Reps, Leaders, Executives and Marketing Professionals in roles such as Business Development, Inside Sales and Digital Sales.

Indiana Technology & Innovation Assoc.

Indiana Technology and Innovation Association

The Indiana Technology & Innovation Association is the statewide association of Indiana’s technology-driven companies and partners. Its member companies put technology at the heart of what they do. Through the Association and affiliated Political Action Committee (PAC), they are Indiana’s premier voice for technology in the public policy and political arenas.


AMDETUR CustomerCount partner

AMDETUR is leading institution in the Mexican tourist industry. Their actions are guided by the highest standards of quality and they strive to protect and increase the equity of their members and their clients. Today, AMDETUR has more than 250 members, including investors and tourist resort developers, sellers, administrators, real-estate firms, exchange firms, law firms and consultants.


ARDA CustomerCount association

The American Resort Development Association (ARDA) is the Washington, DC - based trade association representing the vacation ownership and resort development industries (timeshares). With nearly 600 corporate members and 5,000-plus engaged associates, ARDA members hail from privately held firms to publicly traded corporations with extensive experience in shared ownership interests in leisure real estate.


CARE CustomerCount partner

Established in 1985, (C.A.R.E.), the Cooperative Association of Resort Exchangers, is one of the industry’s leading associations in ethical standards and value propositions. Its internationally diverse member base includes resort developers, management and exchange companies, HOA’s, travel clubs and wholesalers as well as many respected industry suppliers bringing value-added revenue enhancement and travel request fulfillment opportunities.

Technical & Referral Partners


TripAdvisor, Inc. is an American travel and restaurant website company that shows hotel and restaurant reviews, accommodation bookings and other travel-related content. It also includes interactive travel forums. It is the largest travel website in the world, with more than 315 million reviewers (active and inactive) and over 500 million reviews of hotels, restaurants, attractions and other travel-related businesses. The website services are free to users, who provide most of the content, and the website is supported by a hotel booking facility and an advertising business model.


Keatext CustomerCount partner

Keatext is an AI-powered text analytics platform for feedback interpretation. Keatext synthesizes in seconds large volumes of unstructured feedback from multiple channels (such as open-survey questions, online reviews, chat logs and social media posts) to produce actionable insights delivered on one comprehensive custom dashboard.


Delivra CustomerCount partner

Delivra is a software and services partner for the marketer wearing too many hats. It is a cloud-based marketing platform designed for companies looking to manage automated email marketing campaigns. It’s suited for small to midsize organizations in a variety of industries, such as education, healthcare, real estate, insurance, construction and more.


Five9 CustomerCount partner

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually.

The Connections Group

Connections Group CustomerCount partner

The Connections Group are experts in the implantation of conversational marketing solutions to drive leads that want to have a conversation through the medium of text. Customers can now contact you directly via text through their patent pending technology allowing customers to text you to book rooms, or communicate with you directly leading to higher engagement and higher customer service.


Grypp CustomerCount partner

Grypp Augmented Video Calls are the most powerful and compelling way to connect with your prospects, customers & market, face to face, interactively and with all your collateral and media at your fingertips, without anyone having to leave their seat. This is not just video conferencing, this is a whole new, interactive way to engage, present & deliver a rich and immersive customer experience, reduce costs and increase sales.


Buchanan Creative Solutions

At Buchanan Creative Solutions, our mission statement is simple: we offer individualized superior quality creative video and marketing solutions with a commitment to professionalism and affordability. Unlike many overpriced and generic services widely available throughout the market today, we believe every production, no matter how large or small, is just as important as making a feature film…and just as fun!

Noble Systems


Noble Gamification solutions increase productivity, reduce employee turnover, and improve customer satisfaction. Noble Systems is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics. Clients around the world use Noble’s omnichannel premise and cloud platforms to manage millions of customer contacts each day.

Charity of Choice

Indiana’s Children’s Wish Fund

Indiana children's Wish Foundation

Indiana Children’s Wish Fund is a single-entity statewide wish-granting organization, that grants wishes to Indiana children, ages 3-18, who have been diagnosed with a life-threatening or terminal illness. They are not affiliated with any other wish-granting organizations. Indiana Children’s Wish Fund was founded in August of 1984 and is celebrating 34 years of wish granting. Wish Children are referred to our organization by their doctors, nurses, social workers, parents, and so on.

Children’s TheraPlay

Children's Theraplay

The Children's TherAplay Foundation is a not-for-profit pediatric outpatient clinic just north of Indianapolis that serves children with special needs. But that’s just the beginning of the story. This is one of the few clinics in the country dedicated to providing physical and occupational therapies on horseback, through an innovative treatment strategy called hippotherapy. And it is life-changing for both the children we serve and for their families.