CustomerCountSM Surveys To Gather Feedback at 2014 RCI Christel House Open

Bob Kobek, Bob Kobek

CustomerCountSM Surveys To Gather Feedback at 2014 RCI Christel House Open

INDIANAPOLIS (May 29, 2014) –CustomerCount℠ online enterprise customer feedback management system has announced that it will be supporting the 2014 RCI Christel House Open Golf Tournament by deploying surveys to every participant.  The survey will gather information for those attending the worldwide event in 13 locations.

The survey will help Christel House make future tournaments even more successful.  With questions such as “what did you like about the tournament; what worked; what didn’t; and what would you like to see in the future?” Christel House will be better able to shape upcoming tournaments.  Because CustomerCount surveys include Text Search Capabilities Christel House will also be able to see user comments pertaining to the overall tournament experience.

One Golf Tournament-One Cause-4 Continents

Now in its 12th year, the RCI Christel House Open International Charity Golf Tournament is Christel House’s signature fundraising event and has raised over $8 million since inception. Over 1,500 golfers, at 13 tournament sites around the world are expected to participate at this year’s tournament.  Over the years it has raised $8 million dollars to Drive Out Poverty.

According to says Lisa Kobek, EVP of Client Services and Operations. “CustomerCount is honored to support the 2014 RCI Christel House Open, We have tremendous respect and appreciation for all that Christel House does to help impoverished children around the globe.  I am pleased our company can demonstrate our commitment to the success of the event and in turn the children served by Christel House.”

“Not coincidentally,” says Becky Arnett, Director of Timeshare Development for Christel House, “When she was with Christel House 12 years ago, Lisa Kobek was the master mind behind the huge golf tournament fundraising effort.  She saw how successful one of our sponsors was with a golf event and grew the efforts to include more and more venues.”

This season (June through May), golfers will play renowned courses in Branson, Mo, Boonville, NY, Daytona, FL, Eagle, CO, Oxfordshire, UK, Indianapolis, IN, Myrtle Beach, SC, Orlando, FL, Palm Beach Gardens, FL, Die Boord, South African, Vista, CA and Williamsburg, VA.

CustomerCount,    an Indianapolis-based company developed the survey system for a major client and now makes the platform and services available to companies throughout the world in over 30 languages.

“CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing customized updates to survey content, report formats and other features are easily and quickly accommodated,” said Lisa Kobek.  “Using the system to support Christel House will serve to make the tournament even more successful in years to come.


Christel House serves more than 4,000 impoverished children around the world by providing high-quality education and the tools they need to become self-sufficient, contributing members of society. Its aim is to help break the barriers of poverty for our students so they can be successful and achieve their dreams.

CustomerCount is a flexible online customer feedback solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line/.  The creator of CustomerCount, Mobius Vendor Partners, is a fifteen year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Follow their blogs at or follow them on Twitter @CustomerCount or  For more information visit or call 317-816-6000.



Georgi Bohrod, RRP (Media)
Robert Kobek, RRP (MVP)


Bob Kobek, Bob Kobek

The following quotation and letter, drafted and sent by a travel coalition including ARDA delivers an important message to the Internal Revenue Service in response to IRS EFFORTS TO TAX LOYALTY REWARD PROGRAMS. ARDA and its coalition have the position that the proposed regulations are a regulatory overreach that would harm consumers.

ARDA has joined forces with the Airlines for America, US Travel Association, and AH&LA in sending a letter to Treasure Secretary Jacob Lew in strong opposition to this proposal. Attached is the final letter, as well as a one-pager background memo. Further, we’ve had a great response today. Pro Tax had it in their morning email and I have pasted below a story that ran in CQ/Roll Call this afternoon. We will also be participating in a briefing for House Ways & Means Committee Republican staff, at their request.
Sandra “Sam” Yartin DePoy, Senior Vice President
American Resort Development Association.

Please click the link below to read the entire letter that was drafted and sent. 21 14 Loyalty Program Letter to Sec Lew.pdf

Robert A. Kobek, RRP, President