Collecting Customer Data is One Task, Then the Work Really Begins

Find Root-Cause of Customer Actions by Asking One More Question

Find Root-Cause of Customer Actions by Asking One More Question By: Marc E. Carlson CustomerCountSM Business Relationship Manager Asking an additional question dependent upon a survey respondents’ answer allows you to gain further granularity and get closer to the...

Trending: It’s Hard to Argue with History

Trending: It’s Hard to Argue with History By: Marc E. Carlson CustomerCountSM Business Relationship Manager Whether conducting trend analysis on sales, social media, stock price, or the business intelligence received from your customer feedback program, it’s amazing...

Target Key Accounts with Surveys

Target Key Accounts with Surveys By: Marc E. Carlson CustomerCountSM Business Relationship Manager It is one thing to hear from contacts at key accounts that your organization is satisfying their needs and wants. But do you really think those important contacts are...

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