Where oh Where is Our Customer Feedback?

Where oh Where is Our Customer Feedback?

Where oh Where is Our Customer Feedback? By: Marc E. Carlson CustomerCountSM Business Relationship Manager Have you ever worked on a project that would benefit from data from your customer feedback program and not been able to obtain the information or find out who...

Customer Feedback Critical for Contact Centers

Customer Feedback Critical for Contact Centers By: Marc E. Carlson, RRP CustomerCount(SM) Business Relationship Manager In the contact center space there are a lot of statistics being monitored, and those generally focus on KPI’s of the call agent. What about the...

Critical Reason Why VOC Programs Falter

!https://customercount.com/images/32.jpg! Critical Reason Why VOC Programs Falter By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager We have talked to a lot of organizations who are in various stages of maturity when it comes to their VOC program....

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