Score Vendor Relationships Using Customer Feedback

Score Vendor Relationships Using Customer Feedback

!https://customercount.com/images/28.jpg! Score Vendor Relationships Using Customer Feedback By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Some colleagues and I were debating whether or not a periodic report from a vendor that provides an...

Identifying Problematic Areas From Customer Surveys

!https://customercount.com/images/28.jpg! Identifying Problematic Areas From Customer Surveys By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager How do you know if there are issues with a particular area of your business unit if your survey provider...

What Departments Should Weigh in on Survey Questions?

!https://customercount.com/images/28.jpg! What Departments Should Weigh in on Survey Questions? By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Obtaining company-wide support of a VOC program can be difficult challenge so why not involve more...

Leverage the Survey Thank You Page

!https://customercount.com/images/28.jpg! Leverage the Survey Thank You Page By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Survey “thank you” pages do not receive enough attention in driving brand name recognition let alone position a marketing...

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