Protect Yourself Against Consumer Survey Fatigue

Protect Yourself Against Consumer Survey Fatigue

!https://customercount.com/images/28.jpg! Protect Yourself Against Consumer Survey Fatigue By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager One sure fire way to get a customer to stop providing you feedback on a regular basis is to ask them for...

Stepping over Dollars to get to a Nickel

!https://customercount.com/images/26.jpg! Stepping over Dollars to get to a Nickel By: Robert A. Kobek, RRP, President CustomerCount A close associate of mine that is the EVP of all things call center for a very, very large publicly traded and global company has a...

Increase Data Collection by Using Reminders

!https://customercount.com/images/28.jpg! Increase Data Collection by Using Reminders By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Response rates on surveys delivered to customers can vary depending on when the survey invitation is sent after...

F.C.C. Backs Proposal to Realign Airwaves

!https://customercount.com/images/26.jpg! F.C.C. Backs Proposal to Realign Airwaves By: Robert A. Kobek, RRP, President CustomerCount All the talk about how the Government hurts small business, this is a great example of how it helps. I am not advocating anything,...

The Value of Deep Dive Questioning

!https://customercount.com/images/28.jpg! The Value of Deep Dive Questioning By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager The majority of customer feedback surveys I receive and see in the marketplace are pretty straightforward. Questions...

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