Customer Service Seals the Deal

Customer Service Seals the Deal

!https://customercount.com/images/27.jpg! Customer Service Seals the Deal by: Matthew R. Morris ISOM Manager, CustomerCount© Recently I went in search of a new vehicle that would serve as the preferred choice for family road trips. Since my significant other has...

Good Customer Service Builds Customer Loyalty

!https://customercount.com/images/28.jpg! Good Customer Service Builds Customer Loyalty By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Last week I placed a carryout order with Jason’s Deli near our offices. The order was for a couple of...

Conducting Surveys Using Live Call Agents are too Time Consuming

!https://customercount.com/images/28.jpg! Conducting Surveys Using Live Call Agents are too Time Consuming By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager The other night I am home with my family and the phone rings. After answering the call, a...

One Bad Experience Can Lead to Customer Defection

!https://customercount.com/images/23.jpg! One Bad Experience Can Lead to Customer Defection By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Last night my family went to a restaurant that we had only visited once before. We figured “why not try...

Increase Your Survey Responses with “Save a Survey”

!https://customercount.com/images/23.jpg! Increase Your Survey Responses with “Save a Survey” By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I imagine the ROI using a live call agent to solicit customer feedback is very low. Especially when...

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