Calculating ROI on Customer Feedback Programs: It’s a Two Way Street

Taking IVR Surveys is so Exhausting

!https://customercount.com/images/23.jpg! Taking IVR Surveys is so Exhausting By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I just got an oil change for my sedan at a franchised oil lube place. There was a toll-free phone number on the receipt...

Don’t be Afraid of Customer Feedback

!https://customercount.com/images/23.jpg! Don’t be Afraid of Customer Feedback By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Customer feedback can be a double edged sword. On the one hand, a company can gain great information regarding what...

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