Qualified Subject Matter Experts Only Need Apply

Qualified Subject Matter Experts Only Need Apply

!https://customercount.com/images/26.jpg! Qualified Subject Matter Experts Only Need Apply Mobius Vendor Partners is seeking qualified individuals and companies to help promote and sell our CustomerCount© customer feedback system. Customer Count is a flexible customer...

Feedback Program Tips and Tricks: Defining Your Goal

!https://customercount.com/images/27.jpg! Feedback Program Tips and Tricks: Defining Your Goal by: Matthew R. Morris, ISOM Manager All too often when a company sets out to create a feedback program they go in head first without having a true plan for what they want to...

Collaborate Your Way to Engagement

!https://customercount.com/images/26.jpg! Collaborate Your Way to Engagement By: Robert A. Kobek, RRP In the contact center environment especially, both BPO and enterprise, as a rule, the KPI matrix is still designed around arbitrary monitoring and the agent...

Servicing the savvy generation

!https://customercount.com/images/26.jpg! The link below is a great example of the changing world of the relationship between sellers and buyers. Without measurement, there is no way to know whether or not the knowledge of the sellers of your products or services...

A PERSPECTIVE: Time Management is a Misnomer

!https://customercount.com/images/25.jpg! A PERSPECTIVE: Time Management is a Misnomer I’m a time management systems groupie. I have worked with countless paper and digital systems, reconfiguring them to my purpose and finding considerable success with them. What I’ve...

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