Whitepapers

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91 percent of unhappy customers will never purchase good or services from you again.

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Enterprise Feedback Management

efm

Enterprise Feedback Management - Measure to Manage!

In this new white paper you will learn:

  • How Enterprise Feedback Management allows you to centrally collect, analyze, and report on feedback from key customer groups
  • Learn how EFM can capture information and segment data in as many ways as necessary
  • How to manage their feedback to determine customer level of satisfaction about any given transaction or set of transactions

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The Difference Between Surveys and Feedback

difference

The Difference Between Customer Surveys and Customer Feedback and why it matters!

In this new white paper you will learn:

  • How to go beyond surveys and obtain actionable data in a timely fashion.
  • Find out how continuous feedback can deliver the results you need to transform your organization.
  • How to drive greater profitability through improvements to your customer engagement and loyalty.

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Five Steps to Maintenance Fees That Practically Collect Themselves

In this new whitepaper you will learn:3reasons

  • The 4 key attributes of a property with maintenance fees that practically collect themselves.
  • How implementing 5 easy and affordable steps will help your property collect maintenance fees.

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On Site Service Request

In this new whitepaper you will learn:3reasons

  • How you can use one simple feedback solution to be more responsive to your guests.
  • How you can best respond to guest needs to avoid conflicts.
  • A snapshot of 5 key features every organization needs to consider for their onsite service requests.

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3 Reasons Client Satisfaction Surveys Fail

In this new whitepaper you will learn:3reasons

  • The 3 biggest reasons that customer satisfaction surveys fail
  • How to prepare a better survey
  • The best process to use to get internal departmental buy-in

 

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Enterprise Feedback Management

In this new whitepaper you will learn:efm

  • How an EFM system can lead to greater customer satisfaction
  • How it can help increase team morale by giving everyone the same rallying cry
  • How it can lead to actionable goals that lead to increased revenue and customer satisfaction

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