On Site Service Request

Surveys
If you make an effort to remedy customers' complaints, 82 to 95 percent of them will stay with you.

How great would it be to have a single area to view customer feedback and requests and a way to respond to both? CustomerCount makes it easy with the On Site Service Request solution. Use this powerful solution on a daily basis to respond to actionable feedback received from your program deployment and configured alerts.

  • View detail survey results
  • Change the status of records to show progress of resolution
  • Send emails to various individuals including the respondent
  • View and add notes regarding communication with the survey respondent and individuals within the company

Problem Resolution

Address service requests as they happen with filters designed to highlight and alert you to constructive customer feedback

“CustomerCount’s On Site Service Request solution provides a convenient way for our guests to quickly and easily tell us what we can do to make their stays more enjoyable. With just a “click of a button” guests can tell us what they need. Real time email alerts notify staff of guest requests so we can take immediate steps to ensure their satisfaction. Our guests appreciate the ease of use and the fact that we want to know of any concerns or needs they have. And we appreciate the ability to respond while they are still on property – further showcasing our commitment to providing a quality guest experience.”
Ann Donahue, Senior Vice President – Resort Operations, Raintree Resorts International