Smart Survey

If you make an effort to remedy customers' complaints, 82 to 95 percent of them will stay with you.

Not getting enough information from the standard questions that you have been asking your customers? Looking to get granular information and drill down deep into an issue or problem that someone is experiencing? Let CustomerCount do that by using our Smart Survey functionality. Take advantage of the ability to ask certain questions based on certain answers and employ the use of “skip patterns” to ask only questions that are relevant to a particular respondent. Gain actionable insight by using CustomerCount’s Smart Survey functionality.

Problem Resolution

Address service issues as they happen with filters designed to highlight and alert you to negative customer feedback.