You have gathered customer feedback. A negative issue is discovered in a customer’s experience.
With CustomerCount – Salesforce / CRM integration, as soon as the survey respondent hits submit, his feedback is immediately updated in his Salesforce Contact record.
This update can immediately trigger a Workflow rule to assign a follow up task, send a follow up email or open a case in Salesforce or your favorite CRM platform.
Now what . . . ?
With CustomerCount – Salesforce /CRM integration, your ability to immediately manage customer experience is a real-time reality.