Problem Resolution

Surveys
If you make an effort to remedy customers' complaints, 82 to 95 percent of them will stay with you.

How great would it be to have a single area to view negative feedback and a way to respond to that feedback? CustomerCount makes it easy with the Problem/Resolution module. Use this powerful module on a daily basis to respond to actionable feedback received from your program deployment and configured alerts.

  • View detail survey results
  • Change the status of records to show progress of resolution
  • Send emails to various individuals including the respondent
  • View and add notes regarding communication with the survey respondent and individuals within the company
Problem Resolution

Address service issues as they happen with filters designed to highlight and alert you to negative customer feedback.