Intelligently Designed Questions

Surveys
It costs about 5 times as much to attract a new customer as it does to keep an existing one.

Not getting enough information from the standard questions that you have been asking your customers? Looking to get granular information and drill down deep into an issue or problem that someone is experiencing? Let CustomerCount do that by using our Intelligently Designed Questions functionality. Take advantage of the ability to ask certain questions based on certain answers and employ the use of “skip patterns” to ask only questions that are relevant to a particular respondent. Gain actionable insight by using CustomerCount’s Intelligently Designed Questions functionality.

Problem Resolution

Address service issues as they happen with filters designed to highlight and alert you to negative customer feedback.