Robert Kobek Engaged to Moderate and Speak at PACE Washington Summit

Bob Kobek, Bob Kobek

CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference

INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of CustomerCount® which measures and reports customer feedback through branded, customized online surveys,  has been selected to Emcee at the PACE TCPA Washington Summit, September  27-29 in Washington, DC.

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

Each Fall PACE holds the Washington Summit where regulators speak directly to attendees about the latest changes in consumer protection and risk management.   Members have the opportunity to hear from representatives of agencies such as the FTC, FCC, CFPB and State Attorneys General.

“We are proud to have a strong presence at this important event,” said Kobek. “If you engage with customers, this conference is for you.  It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.

“We are looking forward to moderating the Summit and meeting with our colleagues at PACE to show them our continually updated survey technology which now is mobile friendly with the latest in  text search technology, ” continued Kobek.  “At CustomerCount we know that measurement is the key to managing call center performance, decreasing risk and enhancing customer loyalty.  Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features which are key to risk management.”

About Robert Kobek and CustomerCount

Robert Kobek RRP,  President of Mobius VP, LLC, who developed CustomerCount®,  is a former president and  long term member of PACE.  He is   a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. In addition to PACE, he is a regular presenter at ARDA conventions and events. CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. 

For more information on CustomerCount, visit www.customercount.com

For more information on the PACE Summit visit  http://www.paceassociation.com/p/cm/ld/fid=598

—-

FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661


CustomerCount® Partners with Sun Hospitality Resort Services

Bob Kobek, Bob Kobek

Will Design and Implement Survey to Measure Employee Satisfaction

INDIANAPOLIS, IN July 14, 2015 – CustomerCount® the online enterprise customer feedback system, is set to design and implement an Employee Satisfaction Survey for Sun Hospitality Resort Services, Myrtle Beach, South Carolina. Sun Hospitality is a provider of housekeeping services to vacation resort properties throughout the central and eastern region of the U.S. The company plans to use the information gathered from the survey to identify and develop strategies to maintain and increase employee loyalty and in turn, capture more customer loyalty.
Current research shows a strong correlation between highly engaged employees and customer loyalty, and Sun Hospitality’s business policy aligns with this belief. The company will use CustomerCount’s® intuitive customer feedback system to collect, measure and report employee feedback. Survey feedback combined with research, will be used to implement the best possible employee engagement for the best employee/customer connection.
According to David Fries, President and Chief Operating Officer, “Sun believes that a spirit of cooperation and a strong sense of accountability among employees provides a positive vacation experience for resort owners and guests. Our use of the CustomerCount system will keep us in touch with our employees who are located in various geographical areas.”
CustomerCount’s® branded, customized online surveys can be adapted to measure any universe from customers and prospects to members and employees. Through the use of innovative, technological architecture, CustomerCount® provides clients with ongoing customized updates to survey content. Report formats and other features are easily and quickly accommodated. Clients can view their data on most any handheld electronic device so data is easily accessible wherever the client may be.

About Sun Hospitality Resort Services
Sun Hospitality Resort Services is a turn-key housekeeping services provider located in Myrtle Beach, South Carolina. The company provides services specific to the needs and conditions of vacation resort properties, offering a complete range of services to meet the housekeeping needs of any vacation resort.
Sun Hospitality is committed to delivering professional and personal accountability while directing the most effect resort services offered in the industry. Visit www.sunhospitality.com

About CustomerCount®
Robert Kobek, President of Mobius VP, LLC, developed CustomerCount®, an enterprise customer feedback system, as a flexible system providing intuitive real time reporting, fast turnaround on updates, and detailed and dynamic data gathering. The comprehensive reporting is used for process and improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. Visit www.customercount.com

FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661


NATIONAL TIMESHARE OWNERS ASSOCIATION APPOINTS TWO TO ADVISORY BOARD

Bob Kobek, Bob Kobek

Bob Kobek and Dennis DiTinno Bring Experience and Expertise To Association

Thursday, April 9, 2015 – St. Petersburg, Florida—The National Timeshare Owners Association (http://www.nationaltimeshareownersassoc.com) today announced the appointments of Dennis DiTinno and Bob Kobek to their Advisory Board. They join Board Chair Wes Sattenfield and members Michelle Donato, Suzanne Harris, Wes Kogelman and founder Ed Hastry.

Mr. DiTinno, CEO, President and Broker of Liberte Management and Land of Liberte Realty, said, “I am honored to be a part of one of the oldest and most insightful timeshare consumer organizations for the advancement of knowledge and information. There is more than a hundred combined years of experience on this Board. Experience and Education can be two different avenues of information and the NTOA has combined them and brought that to the forefront,” said DiTinno.

Mr. Kobek, President of Mobius Vendor Partners which launched CustomerCount, a feature-rich, cloud based survey solution, said, “I too am honored and excited to be joining the NTOA Advisory Board and look forward to bringing my expertise in the hospitality and timeshare industries to an organization that assists individual owners, developers and management companies. I look forward to having a positive effect on the future of our industry and educating timeshare owners on the importance of feedback to resorts and how it directly benefits them.”

“The National Timeshare Owners Association is grateful to have two key industry leaders who care greatly about vacation ownership and the people who own timeshares. Dennis and Bob add tremendous experience to our team and there is no question that they will bring fresh insights into working with the development community in addition to assisting us with our owner outreach programs, says Gregory Crist, the NTOA’s President and CEO.

NTOA staff and Advisory Board members will be attending the upcoming ARDA Convention later this month in Orlando and will be using this time to reach out to industry attendees and letting them know the benefits of working with the association.

The NTOA has already presented this year at GNEX2015, TATOC as well as other conferences and will be speaking at the Timeshare Board Members Association meeting being held in Providence, Rhode Island in May of this year in addition to the Canadian Resort Conference in Vancouver B.C.

“2015 is truly set to be the most exciting year in the nearly 20 year history of the NTOA”, said Christy Crist, the Director of Industry Relations. “We’ve come a long way in just under 2 years and these new Advisory Board members will help us reach our goals that much quicker.”

About Liberte’ Management
The Liberte’ Management Group of the Pinellas Islands, Inc. has been in the Community Management industry since 1989. The firm maintains licensed Community Managers and Real Estate Agents at each resort for the very best in resort support. Liberte’ also maintains an Educational Provider Designation from the State of Florida, Licensed Florida Real Estate Broker and Certified Fractional Consultant. Liberte’has provided keynote and support speakers as well as panelist for international ARDA, CAI, BITAC, TBMA, and similar industry conferences as well as consulting and mentoring on timeshare resorts in Florida, Costa Rica, Virginia, Wisconsin, Tennessee, South Carolina, Colorado and several other states and countries. Liberte’, is currently managing timeshare and condo hotel resorts in Florida and is quickly becoming known as the management company for distressed, i.e. legacy resorts.

Liberte’ maintains controlled growth by working with each client on a one-to-one basis and with combined expert guidance the Liberte’ Management Group of the Pinellas Islands, Inc., h as become one of the industry’s highest regarded independent resort management and unique sales companies. Currently Liberte’ manages both timeshare communities and condominium hotel (condo-tell) communities. With the addition of the rental properties they are able to feed the timeshare resale market where needed with an unending support of vacationers.

About CustomerCount
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line, CustomerCount is the only feedback system designed specifically for the leisure travel industry. It was developed and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. Learn more and request a demo at www.customercount.com.

About NTOA
For nearly 20 years, the National Timeshare Owners Association has worked to foster a better understanding of the benefits, value and usage of timeshare ownership through information and educational programs. We are dedicated to working with consumers and the timeshare community to encourage timeshare usage, educate the public on the benefits and responsibilities of timeshare ownership and insure a better timeshare experience for everyone. For more information visit http://www.nationaltimeshareownersassoc.com/


CustomerCount Provides Scholarship for Student to Attend ARDA World 2015

Bob Kobek, Bob Kobek

CustomerCountTM Provides Scholarship for Student to Attend ARDA World 2015 – CustomerCount President Also will Moderate Panel

INDIANAPOLIS, IN – March 12, 2015 – CustomerCount,TM which offers the timeshare industry’s most highly regarded online customer feedback system, is showing its support to the ARDA International Foundation (AIF) by helping to underwrite some of the scholarships offered for students to attend the upcoming ARDA World 2015 Convention in April. This is part of the AIF’s university outreach program.

“Young people who are coming into the industry will push us to the next level professionally and offer insights into new consumers and new business practices.  That’s why we consider sponsoring a student through the AIF to be so important,” said Robert Kobek, president of the Indianapolis-based company.

AIF (ARDA International Foundation) provides training to the industry through a variety of designation programs, university partnerships, and educational courses. And through scholarship programs, in particular, both professors and students gain networking opportunities with industry leaders.

“Working with the AIF is a cause near and dear to our hearts at CustomerCount,” said Kobek.  “Being in the survey business, we regard education and research as paramount in ensuring quality research, development and improving customer service.  AIF meets the timeshare industry’s needs by identifying consistent and ongoing benchmarks, expanding research, analyzing technological changes and impacts, and enhancing the public’s knowledge of the timeshare industry.”

CustomerCount, collects, measures and reports customer feedback through branded, customized online surveys. Its innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features.

At ARDA World, Kobek will also be moderating a panel, called “Is Your Yelp Showing?”—a session designed to improve the impact of messaging through the use of multi-media images, infographics, audio, video, animation, and apps. ARDA World is the premier annual gathering for vacation ownership professionals around the world, as 3,000-plus people from more than 35 countries meet at the Orlando World Center Marriott in Orlando, Florida, April 12-16. See www.arda.org/convention for details.

About Robert A. Kobek and CustomerCount

In 2007 Bob and Mobius launched CustomerCount℠, an enterprise customer feedback system as a flexible customer feedback solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. Mr. Kobek is a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. He is a regular presenter at the ARDA conventions and events. He earned his RRP designation in 1999.

For more information on Customer Count, visit www.customercount.com.

FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661

 

 

 

 


Robert Kobek Sets the Pace at PACE

Bob Kobek, Bob Kobek

CustomerCountTM President Will Moderate and Speak at Trade Conference in Atlanta

INDIANAPOLIS, IN – March 10, 2015 – Robert Kobek, President of CustomerCountTM which measures and reports customer feedback through branded, customized online surveys has been selected to Emcee at the PACE National Convention & Expo in Atlanta, GA April 19-22.

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

“We are proud to have a strong presence at this important event,” said Kobek. “It is going to be my honor to introduce some of the most dynamic and engaging speakers in the world of customer engagement. With about 500 attendees who all focus on best practices in owner engagement, this should be another terrific conference.”

“At CustomerCount we know that measurement is the key to managing call center performance and enhancing customer loyalty.  Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features,” continued Kobek.  “We are looking forward to meeting with our colleagues at PACE to show them our continually updated technology which now is mobile friendly and also has newly developed text search technology.”

About Robert A. Kobek and CustomerCount

In 2007 Bob and Mobius launched CustomerCount, a feature-rich, cloud based survey solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering for process improvement and customer loyalty to improve the bottom line. The system is the only feedback system designed specifically for the leisure travel industry. Mr. Kobek is a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. He is a regular presenter at the ARDA conventions and events. He earned his RRP designation in 1999.

For more information on Customer Count, visit www.customercount.com.