Every few seconds, a CustomerCount survey is being submitted. With our advanced metrics, up-to-date analytics, and customizable reports, you can hear and act on it all.
No matter your business, feedback is important
How do your customers feel after speaking with one of your company representatives? Were their questions and concerns answered? Did they get what they needed?
Get real-time, immediate access to your customers' feedback with CustomerCount - feedback that may be tracked to the individual representative level.
An astonishing 91% of unhappy customers will never purchase goods or services from you again. However, if you make an effort to remedy customers' complaints, 82% to 95% of them will stay with you.
Address potential customer service issues before they become significant "problems" and you could save significant money on your sales process.
When planning product improvements or changes, use CustomerCount to run ideas past your customers before implementing.
Will a planned enhancement provide the value as anticipated? Will customers be willing to pay more for a new product attribute?
Tested. Proven. Reliable. Since 2007.
By employing the use of two simple questions we can quantify just how loyal your customers are and identify which customers are in danger of leaving you.
Let CustomerCount take the guess work out of customer loyalty and provide you with actionable information to use on a daily basis.
Utilize CustomerCount and analyze your customer feedback and reports from any device and any screen size.
Drill down to find exactly what you're looking for with Full Text Search across all survey results.
Address service issues as they happen with filters designed to highlight and alert you to negative customer feedback.