CustomerCountSM CEP PACE Member Award Nominations Open February 1, 2016

Bob Kobek, Bob Kobek

To Nominate now http://pace.cccepaward.com

INDIANAPOLIS, IN January 20, 2016 – CustomerCount℠ has announced it will sponsor and present an award recognizing outstanding members of the customer engagement profession.

This award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association of Customer Engagement (PACE) Member company for the individual’s performance during the 2015 calendar year. Two trophies will be presented.  One for the company and one for the individual CEP.

Nominations should focus on the performance of team members who have contributed to the success of the company in an exceptional manner. Areas of contribution can be multi-channel including phone, email, and click to chat, and/or any customer contact. This includes all customer engagement professionals. (Examples: supervisors, CSRs, TSRs, team leaders or any customer-facing professional) and is particularly geared toward frontline staff members.

According to Robert Kobek, President of CustomerCount, the nomination process will include completing an online nomination survey to compile the nominee’s qualifications and qualities.  “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways–including an efficient method in determining a winner for this new award.”

Included in the survey format for entry, nominators must also provide detailed insight regarding the team member’s performance and contribution showing how the nominee’s efforts and achievements have impacted the team, company, and/or community.

“We know Customer Engagement is a part of the corporate culture and requires the skill and talent that many strive for, and few master.  At CustomerCount we want to honor an individual who has shown exceptional performance in an area which frequently goes unrecognized,” said Kobek.

Nomination forms will be available on February 1, 2016 and be accessed by visiting http://pace.cccepaward.com. All nominations must be received by close of business, EST, Friday, March 18, 2016. The CustomerCount CEP PACE Member Award will be presented at the 2016 PACE Convention and Expo in Orlando Florida, April 3-6 at the Rosen Shingle Creek Resort in Orlando, Florida. A representative of the nominating company must be registered and in attendance to accept the award.

For more information about how to submit a nomination for the CEP Award contact Tom Chandler at: tomchandler@customercount.com

About CustomerCountSM  

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information, visit www.customercount.com or call 317-816-6000.  Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.   

About PACE

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

 

Contact: Bob Kobek
317.816.6000 extension 100

Media Contact: Georgi Bohrod
619-255-1661


CRM Integration Solution Improves Customer Engagement

Bob Kobek, Bob Kobek

CustomerCountSM   Adds Significant Feature to Online Enterprise Customer Feedback Management System

CRM Integration Solution Improves Customer Engagement

INDIANAPOLIS, IN (January 6, 2016) – CustomerCount, the online customer feedback management system has introduced a CRM Integration Solution designed to increase customer engagement options easily utilized in numerous industries.  The Indianapolis-based company has recently developed the process necessary to integrate survey data with various Customer Relationship Management systems, including Salesforce.

Robert Kobek, RRP, President of CustomerCount, says the CustomerCount / Salesforce integration uses the Salesforce Lightening Integration tool and came as a result of the focus on staying ahead of the needs of clients.  “As a company which promotes listening to client feedback, we are proud to pay attention to the ever changing landscape of customer engagement best practices by offering CRM integration that measures the customer’s journey at each point of engagement.”

“Now as soon as a respondent submits a survey, feedback is updated in a Salesforce Contact record,” explains Kobek. ” The update can immediately trigger a Workflow rule to assign a follow up task, send a follow up email or reopen a case in Salesforce, or any other CRM platform.”

Linking Salesforce and CustomerCount is one more step in creating deeper relationships between customers and services.  Kobek says that the integration between the two platforms makes managing the customer engagement and experience in fast, efficient and seamless.

“Each time we add a feature to CustomerCount and expand its capabilities, we find the customer experience is improved exponentially,” says Kobek. “And that’s what we are all after; a fully engaged customer who is satisfied and loyal to a product or service.”

About CustomerCountSM  

CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries.  For more information, visit www.customercount.com or call 317-816-6000.  Follow at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.

Contact: Bob Kobek
317.816.6000 extension 100

Media Contact: Georgi Bohrod
619-255-1661