Robert Kobek Engaged to Moderate and Speak at PACE Washington Summit

Bob Kobek, Bob Kobek

CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference

INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of CustomerCount® which measures and reports customer feedback through branded, customized online surveys,  has been selected to Emcee at the PACE TCPA Washington Summit, September  27-29 in Washington, DC.

PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.

Each Fall PACE holds the Washington Summit where regulators speak directly to attendees about the latest changes in consumer protection and risk management.   Members have the opportunity to hear from representatives of agencies such as the FTC, FCC, CFPB and State Attorneys General.

“We are proud to have a strong presence at this important event,” said Kobek. “If you engage with customers, this conference is for you.  It is the only conference that gives you the insight to make the changes necessary in your business to stay compliant and decrease risk.

“We are looking forward to moderating the Summit and meeting with our colleagues at PACE to show them our continually updated survey technology which now is mobile friendly with the latest in  text search technology, ” continued Kobek.  “At CustomerCount we know that measurement is the key to managing call center performance, decreasing risk and enhancing customer loyalty.  Our innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features which are key to risk management.”

About Robert Kobek and CustomerCount

Robert Kobek RRP,  President of Mobius VP, LLC, who developed CustomerCount®,  is a former president and  long term member of PACE.  He is   a member of the American Resort Development Association and sits on the Meetings Committee, Membership Committee, Communications Committee and the Federal Issues committee. In addition to PACE, he is a regular presenter at ARDA conventions and events. CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on updates, and detailed and dynamic data gathering for process improvement and customer loyalty to improve your bottom line. It was created and is still managed by Mobius Vendor Partners, formed in 1999 as a firm focused on business process design and management. The system customizes survey questions to address any issue and incorporates current statistics and trends from the latest industry research. 

For more information on CustomerCount, visit www.customercount.com

For more information on the PACE Summit visit  http://www.paceassociation.com/p/cm/ld/fid=598

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FOR IMMEDIATE RELEASE
Contact: Robert Kobek 317-816-6000
Media Contact: Georgi Bohrod 619-255-1661


Protect The Lifeline To Your Customers

Bob Kobek, Bob Kobek

 

How much does a bad phone number cost?

by Tom Chandler- EVP Global Business Development, CustomerCount

If you haven’t checked with your attorney or compliance officer about the most damaging rule since the Do Not Call Rule, you really should do so – and NOW.  The FCC’s recently released and more restrictive TCPA Declaratory Ruling is already in effect as of July 10, 2015.

Among the very onerous parts of this ruling, you should take note of the following:

check-mark_tiny As part of the ruling, the FCC will levy fines of $11,000 per documented incident of non-compliance?

check-mark_tiny The expanded definition of “ATDS” (Automatic Telephone Dialing System) now includes equipment like cell phones and other devices with functions of an ATDS.

check-mark_tiny Previous rulings regarding what constitutes “prior express written consent” for non-telemarketing calls are reiterated.

check-mark_tiny Internet-to-phone text messages are also covered by the TCPA.

What are your company’s next steps in marketing to prospects or following up with customers online, via text or cell phone from an expanded TCPA perspective? We understand how this ruling can impact your business and we built a solution to address it. Interested in learning more? We would love to talk with you.  Our Opt-In solution provides a secure platform to gain your customers’ permission to contact them – which is now the new, stringent world we are all in!

Reach out to me and let’s discuss – tomchandler@customercount.com.

Want to read the ruling? https://www.fcc.gov/document/tcpa-omnibus-declaratory-ruling-and-order