Customer Feedback for Contact Centers Equals Customer Engagement

Bob Kobek, Bob Kobek

From my experience, not enough contact centers ask for customer feedback after agent interaction. Why is that? Is it because they are afraid to hear from the customer? Or, is it that they fear their client will not appreciate the collection of customer feedback? I know there are a lot of metrics a contact center analyzes throughout a day regarding efficiencies. However, those metrics are focused on the individual agent and not the customer. Implementing an online customer feedback solution will not only provide the customer’s perspective, it will also empower the organization with sound customer data regarding the CSR interaction that is actionable. CustomerCountSM has helped numerous contact center operations become more customer centric which has led to improved revenues in the short and long-term. If you manage a contact center, do yourself a favor and checkout CustomerCountSM. You will not be disappointed. www.customercount.com.


Matt Morris promoted to Mobius Vendor Partner’s Director of Information Systems and Operations Management (ISOM)

Matt Morris, Matt Morris

INDIANAPOLIS, IN (February 5, 2014) – Mobius Vendor Partners (MVP) an Indianapolis-based company that provides business process management and on line customer experience survey systems to companies, associations and non-profit organizations has promoted Matthew R. Morris to Director of Information Systems  and Operations Management (ISOM). Previously he held the position of Manager of ISOM.

His duties will be to direct the technology aspects of CustomerCount℠, the ground breaking on-line feedback system for monitoring and measuring the sales, guest and resort experiences. He will direct survey deployment for MVP’s clients, IT infrastructure and overseeing website development.

“As our survey system has grown in popularity, so have Matt’s responsibilities.  He was key to making CustomerCount upgrade its popular survey system to enable device recognition for mobile devices as well as implementing the recent addition of text capability,” said Bob Kobek, RRP, President of Mobius Vendor Partners. “Now that we have integrated the technology to make CustomerCount compatible with smartphones and tablets, survey invitations  can be accessed  not just 24/7 but from anywhere.  Much of that is due to Matt.”

CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing customized updates to survey content, report formats and other features are easily and quickly accommodated.

Matthew holds a Bachelor of Science in Information Systems from Ball State University.   He also holds a specialized Recording Arts Degree from Full Sail University in Winter Park, Florida.  Prior to joining the MVP-Customer Count team in 2009, Matthew worked in the entertainment industry as a recording engineer and later as a live sound and lighting technician.

Matt Morris, who is also CompTIA  A+ N+ Certified, makes his home in Indianapolis. While in the entertainment industry Matthew was able to earn a screen credit for a major motion (Bats by Destination Films) picture release and several album credits.

Mobius Vendor Partners is a fifteen year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Follow their blogs at http://www.customercount.com/blog/ or follow them on Twitter @CustomerCount or facebook.com/CustomerCount.  For more information visit www.customercount.com or call 317-816-6000.


Mobius Vendor Partners (MVP) Adds Lisa Kobek – Becomes Executive Vice President, Client Services and Operations

Matt Morris, Matt Morris

INDIANAPOLIS, IN (February 3, 2014) – Mobius Vendor Partners (MVP) an Indianapolis-based company that provides business process management and on line customer experience survey systems to companies, associations and non-profit organizations has named Lisa Kobek Executive Vice President, Client Services and Operations. 

Lisa’s career experience has spanned the for-profit and not-for-profit worlds, with a primary focus in the areas of leadership, client service/donor relations, strategic and tactical planning, process improvement and operations.  Her mission at MVP will be to manage day to day operations regarding CustomerCountthe company’s online enterprise customer feedback management system.  She will also head up customer service and client relations for the popular survey system.

Mobius Vendor Partners developed CustomerCount system for a major client and now makes the platform and services available to companies throughout the world in over 40 languages.

With over 20 years’ experience in the leisure travel/hospitality industry (predominantly with RCI), Lisa brings a wealth of expertise to MVP and CustomerCount.  When she left RCI as Vice President of Resort Services her responsibilities included servicing of nearly 1,200 resort affiliates located throughout the U.S. and Caribbean.

‘At the rate we are growing it became abundantly clear that we needed an expert to manage this client growth,” said Bob Kobek, RRP, President of Mobius Vendor Partners.  “There is no one more familiar with our product and the resort industry than Lisa Kobek. In addition, as we move into various other segments outside of travel and hospitality, her expertise will help guide us in that direction as well.”

Immediately prior to joining Mobius, Lisa served as the Executive Director of The Children’s TherAplay Foundation, Inc., (TherAplay) a not for profit outpatient pediatric rehabilitation clinic providing physical and occupational therapies for central Indiana children with special needs.  As TherAplay’s Executive Director Lisa was responsible for implementing strategic direction, ensuring excellence in program delivery and operations, fundraising/donor relations, building community awareness/support and effective fiscal management.  Lisa’s other not for profit organizational experience includes serving as the Director of Development for Christel House International, Inc., an international children’s charity.  She holds a Bachelor of Science in Business Administration from Butler University.

Mobius Vendor Partners is a fifteen year old business process design and management company specializing in servicing the needs of the timeshare industry.  Mobius principals are active in ARDA through sponsorships and committee memberships.  Follow their blogs at http://www.customercount.com/blog/ or follow them on Twitter @CustomerCount or facebook.com/CustomerCount.  For more information visit www.customercount.com or call 317-816-6000.

For more information visit www.mobiusvp.com  or www.customercount.com or call 317-816-6000.

 

Contact:
Bob Kobek
317.816.6000 extension 100
Media Contact: Georgi Bohrod
619-255-1661